Susan Chamberlain work email
- Valid
Susan Chamberlain personal email
Susan Chamberlain phone numbers
My priority is finding fulfilling work. I want to be busy and work hard, but we spend too much time at our jobs not to like what we do. If we're working at jobs that don't make us happy, it's time to move on. So I am looking for occupation that will re-engage one or more of my strengths: coaching others, building customer relationships, organizing information, resolving problems, developing creative communications and learning new things.
-
Client Service ManagerAvaya, Inc. Apr 2016 - Mar 2023Nevada, Tx
-
Operations ManagerHewlett Packard Enterprise Apr 2014 - Nov 2015Plano, TxThe timeline here is complicated. I took a lateral transfer within Avaya in April, 2014, into a role coach Managed Services Engineers. In August 2014, our division was sold to Hewlett Packard, but we were still providing the same services to Avaya customers and were treated as Avaya contractors.• Coached a team of 7-11 Complex Configuration Engineers, responsible for Day Two (post-implementation) support of Managed Services and Asset-On-Books accounts. Engineers’ areas of expertise included Avaya- and Nortel-heritage products, data networking, remote service offerings and billing reporting.• Key responsibilities included relationship development for dedicated accounts, escalation management and prevention, quality assessment, account on-boarding, developing performance metrics, assessing performance and remediating performance problems.• Key accomplishments included development and implementation of a new change management process to meet customer documentation requirements; identifying several low-performers and managing performance improvement; developing and executing a plan for increasing industry certification levels. -
Operations ManagerAvaya Jan 2009 - Apr 2014Nevada, Tx• Managed a team of 12-19 Avaya Software Specialists, Technical Solution Integrators and Resource Allocation Managers and performed all support functions, including performance reviews, development planning, and schedule oversight• Collaborated with peers in a wide variety of organizations to ensure successful implementation of Avaya Communication Manager, Aura Messaging, Session Manager, Aura Conferencing and One-X solutions• Handled escalations related to resource availability and work quality, and managed process exceptions such as trials and expedited projects.• Worked with pricing team and offer management to support pre-sale effort across product lines, with particular focus on Network Integration Center, One-X Attendant and Communication Manager Messaging. -
Client Services ManagerAvaya Jul 2008 - Dec 2008Nevada, Texas• Served as single point of contact for all Avaya services-related commerce for a Fortune 500 company. Handled escalations, provided reports and analysis on services provided, and owned accountability for renewal of all service contracts. Despite early successes in this position and very positive feedback on my performance review, I left this position because I was offered an opportunity to return to a coaching role.
-
Operations ManagerAvaya Mar 2005 - Jul 2008Nevada, Texasa• Managed a team of 12-19 Avaya Software Specialists, Technical Solution Integrators and Resource Allocation Managers and performed all support functions, including performance reviews, development planning, and schedule oversight• Collaborated with peers in a wide variety of organizations to ensure successful implementation of Avaya Communication Manager, Modular Messaging, and various UC solutions• Handled escalations related to resource availability and work quality, and managed process exceptions such as trials and expedited projects.• Worked with pricing team and offer management to support pre-sale effort across product lines, with particular focus on Unified Communications.
-
Operations ManagerLucent Technologies 2000 - 2004• Managed a team of 12-19 Avaya Software Specialists, Technical Solution Integrators and Resource Allocation Managers and performed all support functions, including performance reviews, development planning, and schedule oversight• Collaborated with peers in a wide variety of organizations to ensure successful implementation of Avaya Communication Manager, Modular Messaging, and various UC solutions• Handled escalations related to resource availability and work quality, and managed process exceptions such as trials and expedited projects.• Worked with pricing team and offer management to support pre-sale effort across product lines, with particular focus on Unified Communications. -
Proposal ManagerAt&T Feb 1996 - Dec 1999Littleton, CoCreated new proposal center to address specific needs of Professional Services Organization.• Formed new proposal team for Professional Services; grew team from one to eight members and assumed leadership position over it.• Developed proposal standards and created library of proposal material for easy re-use• Prepared RFP responses for large, multi-product bids using new and data-based material; project managed all aspects of RFP response• Created brochures, offer descriptions, slide shows and other marketing copy
Susan Chamberlain Skills
Susan Chamberlain Education Details
-
Cum Laude
Frequently Asked Questions about Susan Chamberlain
What is Susan Chamberlain's role at the current company?
Susan Chamberlain's current role is Dynamic leader with a broad scope of service-oriented experiences..
What is Susan Chamberlain's email address?
Susan Chamberlain's email address is sc****@****aya.com
What is Susan Chamberlain's direct phone number?
Susan Chamberlain's direct phone number is +190869*****
What schools did Susan Chamberlain attend?
Susan Chamberlain attended Uc Irvine, University Of California, Irvine.
What skills is Susan Chamberlain known for?
Susan Chamberlain has skills like Telecommunications, Voip, Avaya, Telephony, Management, Time Management, Managed Services, Unified Communications, Sip, Vendor Management, Call Centers, Contact Centers.
Not the Susan Chamberlain you were looking for?
-
Susan Chamberlain
Greater Boston5jjill.com, haemonetics.com, gtech.com, igt.com, haemonetics.com -
4foreside.com, hotmail.com, rallydaypartners.com, hollandcap.com -
4hallmark.com, hallmark.com, hallmark.com, cerner.com -
Susan Chamberlain
San Francisco Bay Area
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial