Susan Chen Email and Phone Number

1. Manage Executive's schedule and coordinate appointments ad cross-function meetings.2. Make travel arrangements for the Executive.3. Handle and prioritize all outgoing or incoming correspondence.4. Conduct research and prepare presentation materials.5. Coordinate the flow of information both internally and externally.6. Assist financial projects management e.g. Company's Annual General Meeting, Investor Conferences…etc.Taking initiative to enhance efficiency of project processes and resolving problems independently.

1. Collected and translated coal and raw material industry market information2. Planned oversea Exhibitions (e.g. Coaltrans Conferences)3. Arranged business trip and accommodation for top management and foreign guests4. Attended regular business meetings overseas with managers and reported directly to the Chairman.5. Site visits to Loading/Discharging ports, power plants and coal mines.6. Coordinated and followed up shipping process Organizing business travel and itineraries for the managers and foreign guests with time and finance efficiency. Great ability to handle urgent situations.

1. Provided professional English study advice to customers.2. Followed up customers’ learning progress to helped them to achieve learning success.3. Maintained good customer relation by providing excellent services.4. Assisted Sales Department to conduct sales promotion.5. Made solution for customer complaints.With strong interpersonal skills and great customer relation management, I have assisted the sales renewal rate to 90% and customer's referral rate to 80%.