Susan Crowder Email and Phone Number

Implement new inventory control system to maximize efficiency in warehouse and production facilities. Instrumental in researching and launching new inventory management software program to reduce human error and increase productivity. Institute and maintain cohesive item numbering system for clarity in purchasing, production and shipping.•Achieved inventory variance levels below 1% annually•Increased efficiency and reduced errors by automating the order picking/pulling… Show more Implement new inventory control system to maximize efficiency in warehouse and production facilities. Instrumental in researching and launching new inventory management software program to reduce human error and increase productivity. Institute and maintain cohesive item numbering system for clarity in purchasing, production and shipping.•Achieved inventory variance levels below 1% annually•Increased efficiency and reduced errors by automating the order picking/pulling process•Streamlined process for uploading manufacture orders and work orders and distributing to production team Show less

Collaborated with subcontractors and field personnel to ensure quality work and timely completion of tasks. Reviewed and audited work plans and offered recommendations for improvements. Created and updated project databases to track expenditures and profit margins. Received, organized and presented subcontractor bids to project managers for review.•Created and maintained budgets to track progress of multiple ongoing projects•Analyzed monthly billing for each project and ensured payments… Show more Collaborated with subcontractors and field personnel to ensure quality work and timely completion of tasks. Reviewed and audited work plans and offered recommendations for improvements. Created and updated project databases to track expenditures and profit margins. Received, organized and presented subcontractor bids to project managers for review.•Created and maintained budgets to track progress of multiple ongoing projects•Analyzed monthly billing for each project and ensured payments made were appropriate to progress achieved•Cooperated with sales team and site superintendents to foster excellent communication and accurate transfer of information between all departments•Researched potential new clients/projects, analyzed profitability of each project and presented findings to company President & Vice President Show less

Directed and supervised sales, service and office personnel. Determined staff promotions and advancement. Trained staff to deliver outstanding customer service. Analyzed marketing information and translated it into strategic plans for advertising and NAPA brand awareness within the community. Instituted drop ship inventory replenishment of factory direct merchandise, saving up to 12.5% per order.Created and analyzed financial spreadsheets to track company profits and expensesImplemented… Show more Directed and supervised sales, service and office personnel. Determined staff promotions and advancement. Trained staff to deliver outstanding customer service. Analyzed marketing information and translated it into strategic plans for advertising and NAPA brand awareness within the community. Instituted drop ship inventory replenishment of factory direct merchandise, saving up to 12.5% per order.Created and analyzed financial spreadsheets to track company profits and expensesImplemented employee sales incentive program, increasing sales in the first year by 5%Reduced unplanned employee absences by creating and implementing PTO rewards programMonitored over 400 in-house credit accounts and reduced past due amounts owed by 18% Show less