Susan Brown Email & Phone Number

Lead the 1st Line of Defense Business Unit Risk Team working with the lines of business within the Corporate and Institutional Group, Payments, Consumer Finance and Strategy. Focus is to deliver on key operational risk programs while partnering with the business and other risk partners (ie: Compliance). Key operational risk programs include risk control self assessments, issues management, change risk management including regulatory change, internal and external events, business continuity.

Build and Transition the Wholesale Operational Risk Team into the new Business Control Office supporting Commercial Banking, Corporate/Investment Banking, Commercial Real Estate, Treasury Management and Operations. Drive Operational Risk and Controls awareness, responsibility and accountability into the lines of business while delivering on requirements of Risk Control Self Assessments for all significant processes, Business Change Risk Assessments, Issues/Events Management and Control Testing.

Suntrust Enterprise Wide

Oversee the Operational Excellence Division for Wholesale. Responsible for performance metric development, continuance improvement in process efficiency and effectiveness. Focus on client experience improvement for all segments of Wholesale including all Lending segments, Treasury, Payment and Solutions and Capital Markets.

Florida, Georgia, Tennessee

Credit risk manager for the Auto Dealer portfolio for Tennessee, Georgia and Florida with approval authority up to $100MM.

Sales Leadership, market development, team development, strategic planning for Commercial and Business Banking teams for Southwest Florida Region

Sales management, market development, team development for Commercial Real Estate Team for the West Coast of Florida with focus on Commercial and Residential Real Estate