Susan Delgado Email and Phone Number
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Susan Delgado is a Senior Associate, Group Operations - Control and Quality Assurance at New York Life Insurance Company. She possess expertise in risk management, analysis, access, employee benefits, insurance and 12 more skills.
New York Life Insurance Company
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Senior Associate, Group Operations - Control And Quality AssuranceNew York Life Insurance CompanyKaty, Tx, Us
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Senior Associate, Group Operations - Control & Quality AssuranceNew York Life Insurance Company Jan 2021 - PresentUnited States- Responsible for critical information gathering and interpretation to ensure client-specific policies, certificates, service agreements and enrollment materials match sold plan design, contractual intent and are compliant by conducting a full compliance review. -
Quality Review And Audit Lead Analyst, Cgi Audit ManagementCigna Group Insurance Jul 2019 - Dec 2020Texas, United States- Responsible for critical information gathering and interpretation to ensure client-specific policies, certificates, service agreements and enrollment materials match sold plan design, contractual intent and are compliant by conducting a full compliance review. Identify and communicate issues that surface. Solve problems or coordinate their resolution with appropriate business partners.- Collaborate with the various departments within Client Services Operations to provide feedback on recommended changes for the training needs of Client Service Operations resources. Input on impacts to internal systems as appropriate. This includes Contracts Analyst, Client Service, Quality Inspection, and Client-Set-up resources.- -Support Cigna’s compliance position through assistance with the implementation of legislative and regulatory developments which impact contract language and insurance documents, services and systems loads.-Act as company resource with respect to products and related forms by participating in company product development initiatives, charters, projects, special assignments and committees.-Manage Quality Team mailbox. Including, but not limited to, responding to inquiries, sending requests and assigning work, as well as enter all quality tracking data into our Vista workflow and database for reporting purposes.
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Customer Service Analyst, Cigna Group OperationsCigna Group Insurance Aug 2017 - Jan 2019Texas, United StatesResponsible for customer advocacy, specific administrative, and/or business services by responding to non-complex inquiries regarding benefits, general policy interpretations, claim inquiries, Evidence of Insurability status and medical underwriting requests, billing and premium invoices requests, eligibility, coverage and other related information, certificate orders, contact changes and provide solutions for customers, clients and business partners via phone and email. Responds to service related issues and requests within required time frames to meet customer expectations. Keeps internal and external business partners up to date on status of their requests and make sure they are completed accurately and within established time frames through excellent follow through to ensure requests and issues are completed. Independently works under limited supervision, provides guidance and coaching to others. -
Senior Contract SpecialistCigna Group Insurance Feb 2000 - Aug 2017Greater Philadelphia Area- analyze, research and interprete written and verbal contractual provisions, as well as product principles when preparing administrable and legally defensible insurance documents as well as related materials as based on the Policyholder’s request. Lines of business includes, Life, Accident, and Disability Insurance.- Collaborates with Sales and Underwriters to produce compliant policies and certificates, as well as amendments. -- Understands and conforms to company underwriting guidelines so as to apply and preserve language uniformity and to adhere to the specific state and federal law applicable for each lines of businesses/or products.- Reviews and recommends changes to, as deemed appropriate, to each case-specific advertising materials to ensure accurate product description and adherence to applicable legal requirements. - Researches and responds to inquiries from internal and external business partners regarding products, contract language, insurance contract documents and drafting processes.- Support the company's compliance position through assistance with the implementation of legislative and regulatory developments which impact contract language and insurance documents.- Able to organize, as well as prioritize, workload assignments in order to meet deadlines.
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Human Resource SpecialistMellon Financial Jan 1999 - Jan 2000Greater Philadelphia Area- HR Recruiter of a 3,500 employee, multi-state sales and service organization in the Northeast encompassing 150 locations.- Recruited for the whole Global Cash Management, Facilities Management and Corporate Services are of the bank. - Partnered with senior management to access business needs, increase productivity and decrease of turnovers.
Susan Delgado Skills
Susan Delgado Education Details
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Bachelor Of Business Administration (B.B.A.)
Frequently Asked Questions about Susan Delgado
What company does Susan Delgado work for?
Susan Delgado works for New York Life Insurance Company
What is Susan Delgado's role at the current company?
Susan Delgado's current role is Senior Associate, Group Operations - Control and Quality Assurance.
What is Susan Delgado's email address?
Susan Delgado's email address is su****@****ife.com
What schools did Susan Delgado attend?
Susan Delgado attended University Of San Carlos.
What skills is Susan Delgado known for?
Susan Delgado has skills like Risk Management, Analysis, Access, Employee Benefits, Insurance, Underwriting, Sales, Health Insurance, Disability Insurance, Process Improvement, Claim, Managed Care.
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Susan Delgado
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