Susan Singer Email & Phone Number

United States

Developed business cases for new-to-market service capabilities designed to improve access to care, advance innovation and deliver strategic value to pharma and trade partners

United States

Led cross-functional teams on process improvement initiatives focused on increasing efficiencies and improving the experience for home infusion and specialty patients and referral sources-Optimized self-pay patient service program; established modified performance KPIs, resulting in a 66% increase in compliance to patient intake SOP along with a 35% increase in collection rates-Implemented core patient intake redesign; reported 47% decrease in time to onboard new referrals, increased clean pharmacy/medicals claims by 15%-Project management of strategic patient care service, standardized Epics and user stories to optimize third party IT budget and hours for patient home delivery application-Managed multiple communications initiatives to drive performance and support change management

Deerfield, Il

Drove operational enhancements, optimizing core pharmacy adherence services and development of key healthcare initiatives to support trial and adoption of innovative applications-Supported risk based contracts with advanced patient adherence initiatives and predictive analytics -Managed core pharmacy services focused on improving CMS adherence measures -Implemented retail based technician immunization administration pilot driving team member engagement and increasing patient satisfaction-Led initial development of clinical platform with large EHR vendor focused on population health, strategic partnership collaboration and creating value based pharmacy services

Deerfield, Il

Responsible for strategic, new to market initiatives, directing brand work with global partner to drive consumer perception and trial-Key stakeholder in the development and delivery of initial optical offering and services-Designed pilot programs including Mental Health, NIH Precision Medicine Initiative and Primary Medication Non-Adherence-Led ideation sessions with select health plan and health system partners focused on value based pharmacy-led solutions designed to reduce overall healthcare costs and increase health outcomes

Deerfield, Il

Responsible for product development and implementation of value based services, establishing go-to–market strategies, driving innovation with partnership expansion -Managed to budget $1M relationship with multiple outside IT vendors to drive utilization, maximize resources, meet program milestones and streamline communication-Product development, implementation and management of the WellTransitions® program, designed to assist hospitals and health system with reducing preventable readmissions-Implemented predictive scoring process, increasing enrollment by over 20%, reducing workload by nearly 40%-Led cross functional teams dedicated to the development of IT enablement, workflow design, clinical risk-based protocols and value based reporting-Ideation and implementation of transitional care programs for at-risk entities designed to reduce hospital readmission and ED visits through preventative and episodic pharmacy care management

Deerfield, Il

Specialty Pharmacy, Health Systems and Government 340B Led team on key research to measure provider consideration, satisfaction and unmet needs, creating foundation for impactful messaging to drive awareness and contribute to increased comp script store growth-Key stakeholder of WellTransitions, executing on sales training, patient education materials, messaging, strategic foundational research and comprehensive public relations campaign-Managed with 100% accuracy B2B and B2C marketing budget, negotiating vendor contracts to maximize spend and distribution while controlling costs-Strategic partner lead for large government bid to support Pharmacy Coordinated Transitions Care program

Responsible for driving enhanced patient care through process improvement and product development for multiple lines of business implemented in retail pharmacy, specialized pharmacies and centralized call center environments-Implemented national retail nebulizer program, including comprehensive pharmacy training, resulting in $3.4M in new revenue and 229% growth opportunity during first year of implementation-Redesigned training program for HIV Centers of Excellence, reducing time required for training by 50% -Managed corporate mystery shop program resulting in annual savings of over $500,000

Led multiple marketing and operations pilot programs, driving consumer demand of integrated healthcare offerings and services

Managed marketing campaigns for national infusion expansion and HCP referral pull through activities

Lake Bluff, Illinois, United States

-Conducted market research and competitive analysis essential to new product development-Key stakeholder in launching multiple product lines, developed sales training and education program-Implemented comprehensive marketing strategies for both entertainment venues and educational segments including product brochures, spec literature, media and all related sales materials

Bachelor Of Business Administration (Bba), Human Resources Management And Services

Associate Of Arts - Aa, Business Administration And Management, General

Education record