Susan Singer work email
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Susan Singer personal email
I am a healthcare professional driven to improve patient outcomes, motivated by connecting the dots and solving for unmet needs. I have nearly 20 years of proven experience in end to end program development and implementation of strategic and innovative initiatives. Key Accomplishments:Product life cycle; Reduction in hospital re-admissions by over 45% with earned media coverage of $1M –Developed advanced pharmacist-led chronic care clinical program, including data integration with 25+ hospital and health system partner EMR platforms and the implementation of predictive analytics Pilot-to-scale; Led implementation of multiple new pharmacy services growth initiatives–Specialty Pharmacy: Health Systems, HIV and Home Infusion–Chronic Care/Acute: Medication Adherence, Transitional Care, Mental Health, Immunizations, OpticalChange management, training and communications; Drove incremental $20M in revenue integrated healthcare–Designed and implemented national program in 8000+ hubs, clinics and retail locations Skill Set: -Program Development, Pilot to Scale-Project Management-Go To Market Assessment, Business Case Development-Process Improvement (Workflows, User Stories, Standardization)-Client Implementation and Account Management-Communications and Change Management -Stakeholder Alignment-Leadership Communications and Presentations-Reporting, KPI's-Employee Engagement and People Management-Cross-Functional Team Leadership-Operational Design -B2B and B2B2C Marketing-Brand Management-Strategic Planning and Analysis-Research and Ideation-Operations Standardization, Centralization Areas of Expertise: -Pharmacy and Clinical Services-Patient Chronic Care-Medication Adherence-Specialty Pharmacy and Infusion-Re-admissions, Transitional Care and Population Health-Health Systems/Hospitals-Call Center Programs
Amerita
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Senior Project Manager, Implementation And OperationsAmerita Apr 2024 - Present
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Senior Manager Programs, Pharmacy Trade ProductsCvs Health Sep 2022 - Jul 2023United StatesDeveloped business cases for new-to-market service capabilities designed to improve access to care, advance innovation and deliver strategic value to pharma and trade partners -
Senior Manager Implementations Specialty Pharmacy Infusion (Coram)Cvs Health Oct 2018 - Jul 2022United StatesLed cross-functional teams on process improvement initiatives focused on increasing efficiencies and improving the experience for home infusion and specialty patients and referral sources-Optimized self-pay patient service program; established modified performance KPIs, resulting in a 66% increase in compliance to patient intake SOP along with a 35% increase in collection rates-Implemented core patient intake redesign; reported 47% decrease in time to onboard new referrals, increased clean pharmacy/medicals claims by 15%-Project management of strategic patient care service, standardized Epics and user stories to optimize third party IT budget and hours for patient home delivery application-Managed multiple communications initiatives to drive performance and support change management
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Manager, Pharmacy Programs Adherence And New Health InitiativesWalgreens Dec 2016 - Oct 2018Deerfield, IlDrove operational enhancements, optimizing core pharmacy adherence services and development of key healthcare initiatives to support trial and adoption of innovative applications-Supported risk based contracts with advanced patient adherence initiatives and predictive analytics -Managed core pharmacy services focused on improving CMS adherence measures -Implemented retail based technician immunization administration pilot driving team member engagement and increasing patient satisfaction-Led initial development of clinical platform with large EHR vendor focused on population health, strategic partnership collaboration and creating value based pharmacy services -
Manager, New Market Initiatives, Ancillary ServicesWalgreens Oct 2015 - Dec 2016Deerfield, IlResponsible for strategic, new to market initiatives, directing brand work with global partner to drive consumer perception and trial-Key stakeholder in the development and delivery of initial optical offering and services-Designed pilot programs including Mental Health, NIH Precision Medicine Initiative and Primary Medication Non-Adherence-Led ideation sessions with select health plan and health system partners focused on value based pharmacy-led solutions designed to reduce overall healthcare costs and increase health outcomes
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Manager, Enterprise Specialty And Transitional CareWalgreens Dec 2012 - Oct 2015Deerfield, IlResponsible for product development and implementation of value based services, establishing go-to–market strategies, driving innovation with partnership expansion -Managed to budget $1M relationship with multiple outside IT vendors to drive utilization, maximize resources, meet program milestones and streamline communication-Product development, implementation and management of the WellTransitions® program, designed to assist hospitals and health system with reducing preventable readmissions-Implemented predictive scoring process, increasing enrollment by over 20%, reducing workload by nearly 40%-Led cross functional teams dedicated to the development of IT enablement, workflow design, clinical risk-based protocols and value based reporting-Ideation and implementation of transitional care programs for at-risk entities designed to reduce hospital readmission and ED visits through preventative and episodic pharmacy care management
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Marketing Manager – Health Systems Pharmacy/Health Systems ProgramsWalgreens Apr 2011 - Dec 2012Deerfield, IlSpecialty Pharmacy, Health Systems and Government 340B Led team on key research to measure provider consideration, satisfaction and unmet needs, creating foundation for impactful messaging to drive awareness and contribute to increased comp script store growth-Key stakeholder of WellTransitions, executing on sales training, patient education materials, messaging, strategic foundational research and comprehensive public relations campaign-Managed with 100% accuracy B2B and B2C marketing budget, negotiating vendor contracts to maximize spend and distribution while controlling costs-Strategic partner lead for large government bid to support Pharmacy Coordinated Transitions Care program
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Operations Manager – Healthcare Integration, Pharmacy ServicesWalgreens Jun 2009 - Apr 2011Responsible for driving enhanced patient care through process improvement and product development for multiple lines of business implemented in retail pharmacy, specialized pharmacies and centralized call center environments-Implemented national retail nebulizer program, including comprehensive pharmacy training, resulting in $3.4M in new revenue and 229% growth opportunity during first year of implementation-Redesigned training program for HIV Centers of Excellence, reducing time required for training by 50% -Managed corporate mystery shop program resulting in annual savings of over $500,000
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Healthcare Integration Project, Marketing And Communications ManagerWalgreens Sep 2006 - Jun 2009Led multiple marketing and operations pilot programs, driving consumer demand of integrated healthcare offerings and services
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Home Care Senior Marketing Specialist – Walgreens Health ServicesWalgreens Sep 2003 - Sep 2006Managed marketing campaigns for national infusion expansion and HCP referral pull through activities
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Seating (Furniture) Product Expansion Specialist Educational And Entertainment VenuesClarin, Division Of Greenwich Industries L.P. May 2000 - Sep 2003Lake Bluff, Illinois, United States-Conducted market research and competitive analysis essential to new product development-Key stakeholder in launching multiple product lines, developed sales training and education program-Implemented comprehensive marketing strategies for both entertainment venues and educational segments including product brochures, spec literature, media and all related sales materials
Susan Singer Skills
Susan Singer Education Details
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Human Resources Management And Services -
Business Administration And Management, General -
Fmhs
Frequently Asked Questions about Susan Singer
What company does Susan Singer work for?
Susan Singer works for Amerita
What is Susan Singer's role at the current company?
Susan Singer's current role is Strategic Growth Initiatives: Program Development • Program Management • Process Improvement • Change Management • Transform Operations • Drive Innovation • Stakeholder Engagement.
What is Susan Singer's email address?
Susan Singer's email address is su****@****ens.com
What schools did Susan Singer attend?
Susan Singer attended Western Illinois University, Southeastern Community College, Fmhs.
What skills is Susan Singer known for?
Susan Singer has skills like Program Management, Operations Management, Product Development, Program Development, Healthcare, Managed Care, Pharmaceutical Industry, Sales Presentations, Project Management, Customer Service, Business Development, Strategic Planning.
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Susan Singer
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