Manage Professional development activities associated with initial preparation, including scheduling, updating delivery and executionWork closely with customers, and senior management with regard to the following functions: urgency/priority plan; pre-sales/post training support and CRM data management.Maintain excellent customer relationship and account focused skills Effectively and efficiently deal with a variety of customer situations; pre/post scheduling, monitoring activities and adverse situationsConsult client on appropriate professional development offeringsMaintain updated customer profile informationUpdate our CRM system with current, timely and accurate customer account informationServe as a liaison in providing intelligence between support, sales personnel and customerProvide customer information updates to co-workers to ensure the needs of the users are metEvaluate and improve upon current procedures and systems

Plan both social and corporate eventsMarket and represent company at various trade shows and industry eventsSchedule staffing and rental arrangements for eventsComplete site surveys for upcoming eventsGuide customers regarding menu choices, portioning and rentals for their complete event needsMaintain high level of repeat business from existing clientsDeliver customer communication through email, phone and face to face meetingsConsistently exceed sales goals

Achieved a significant increase in sales in highly competitive marketRecommended specific menus to customize client needsLed facility tours and slide show presentations for prospective clientsEducated customers on pricing and contract requirementsMaintained relationship with vendors, photographers and entertainersManaged team of 10-12 servers for various types of eventsGuided bride and groom for all details of their wedding dayWorked closely with head Chef to communicate client needsArranged and supervised set up and break down of ballroom using customized floor plans