Responsible for managing day-to-day operations of a non-profit. Utilize Quickbooks to pay bills, invoice donors, and manage contract employees. Oversee registration for annual conference, professional development, and CEU classes ensuring accuracy. Eliminated uncollectable debt, achieving 100% payment for 2020, 2021, 2022 and 2023. Procure and maintain insurance policies. Ensure receipts and information submitted accurately and on time for grant reporting, and auditing. Prepare various research projects and spreadsheet reports for Executive Director. Search and develop content to create two bi-monthly newsletters, one STEM focused, one afterschool programming focused. Responsible for website maintenance and assisting in social media posts. Publish Quality pledges, approving and communicating with signors. Assist Executive Director and Program Specialist with process improvements. Reconcile Paypal and Square accounts. Proofread company materials. Maintain databases.

Developed marketing materials, organized special events, and proofread all marketing materials. Maintained databases for students, parents, and donors. Utilized CRM system to input and track all donations and development money, following through with professional acknowledgment correspondence. Generated spreadsheets and reports for donation activity and history. Worked with business office to ensure proper accounting for all monies. Developed spreadsheet system for tracking/locating students in afterschool programs and daycare. Prepared weekly PowerPoint slide show and e-newsletter.

Developed and submitted all proposals for client sales. Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving. Initiated, researched, and integrated company into one software system. Point of contact person at home office for all field personnel and clients, and for support and troubleshooting. Improved customer satisfaction through application of superior conflict resolution and problem-solving skills. Kept physical files and digitized records organized for easy updating and retrieval by authorized team members. On-site manager for corporate conferences for company employees and guests. Prepared marketing materials for field staff. Created monthly newsletter for employees. Proofread new materials.

Maintained schedules for 8 physicians and 5 site locations. Worked in EPIC and Excel to update documentation and reports detailing patient activities, benefits, and care actions. Processed all month-end billing. Tracked statistical information via spreadsheets and resolved problems that could negatively impact services. Worked with patients to ensure effective scheduling of tests and procedures. Upheld confidentiality requirements and regulatory compliance guidelines in all areas.

Oversaw all classes, programs, and events from inception to execution. Managed staff of 4 full-time employees and numerous volunteers. Kept operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns. Improved the employee handbook and defined job descriptions. Designed, implemented, and managed numerous cost savings programs. Acted as liaison between staff and Board of Trustees, lay leaders, and members. Responsible for operation of full-service kitchen. Implemented new procedures/guidelines for caterers. Created and proofed monthly 24-page bulletin and special inserts. Produced and oversaw daily communications between staff and congregants. Created PowerPoint presentation shown at annual congregational meeting. Facilitated upkeep of website. Oversaw largest annual fundraiser. Worked with committees on other fundraising events including invitation design, media publicity, participation tracking, and follow-up acknowledgment. Assisted Board President with all correspondence, meeting preparation, and email communication. Purchaser for special projects.

Independent advertising sales representative who developed and managed mid-Carolina region in business-to-business sales.