Susan Graham Email and Phone Number

Responsible for total oversight and management of an assigned location being Amazon. Through effective relationship management with Amazon, motor carrier partners and the corporate office, I am accountable for ensuring excellence in the execution of all day-to-day operations. Act as a liaison between the Company, independently contracted motor carrier partners and Amazon, with a focus on delivering cost-effective, timely and professional services to all end-customers being USPS. Compliance with all Company and customer policies and procedures must be enforced at each market.

Oversee transportation operations by creating and implementing strategies for cost-effective third-party logistics, transportation, and local delivery from corporate distribution warehouses to the customer. • Spearhead onboarding and training for D2C order fulfillment teams while managing client relationships, logistic strategies, and performance of the $ 1M+ Crate and Barrel brand account. o Validated weekly motor carrier partner pay, ensuring contractual compliance and timely compensation.o Nurtured brand relationships, networked within the market, and resolved high-profile customer issues.o Champion continuous improvement across the organization to streamline operations and minimize costs. • Improved dispatch efficiency by implementing process improvements, strategic hiring, and training new staff.

• Pioneered the transition from a farmers’ market to a specialty restaurant and craft cocktail bar by collaborating with manufacturing, supply chain, and logistics teams to facilitate deliveries and products. o Led daily operations, building and leading a cross-functional team driving all aspects of the business. o Reduced corporate risk by managing budgets, account relationships, and implementing budget controls. o Implemented efficient ordering systems and technology to reduce waste by 15%.

• Utilized a consultative sales approach to identify and meet customer needs, liaising with C-Suite leaders in the software industry to deliver sales presentations and conduct face-to-face meetings. o Prospected new clients in software development, IT consulting, and technology startup sectors.o Conducted market research to align sales presentations with client needs and preferences.