Susan Harper Email & Phone Number

Hillsborough, North Carolina, United States

Durham, North Carolina, United States

Focus on facilities management, employee engagement, and financial management. Restructured the hiring process to decrease employee turnover. Managed IT functions, including research and hardware deployment. Produced bi-weekly payroll, managed accounts payable and receivable, and vendor and client contracts.Key Achievements:• Rolled out the transition from LastPass to 1Password without interrupting client work.• Worked with directors to reduce employee turnover from 60% to 86% over 12 months• Restructured the onboarding process to provide a better foundation for new employees

Durham, North Carolina, United States

Facilitated the creation of an area for in-person workshops for employees and clients. Managed bookkeeping, including accounts payable, accounts receivable, and payroll. Directed charge to increase employee engagement and create an inviting space for the hybrid work environment.Key Achievements• Increased employee engagement by creating space and time for interaction• Cataloged vendor and software database for budgeting and knowledge purposes.• Created an area for employee and client workshops

Raleigh-Durham, North Carolina Area

Provided leadership and direction to operations, finance, and HR functions. Directed talent management, fundraising, and IT functions. Led annual budget process, produced monthly balance sheets and income statements for owner review, and produced bi-weekly payroll.Key Achievements:• Analyzed existing office space for utilization and engaged real estate consultant to identify more effective and efficient locations in Durham and Raleigh, which increased visibility and realized cost savings.• Raised in excess of $536K for local nonprofits over 4 years.

Raleigh-Durham, North Carolina Area

Charged with accountability for operations management and financial stewardship initiatives. Directed HR functions including talent acquisition, recruiting, hiring, professional development, and performance management. Supervised and mentored the team in performing at optimal levels. Handled the logistics of Hopscotch Music Festival including event space and staffing.Key Achievements:• Championed efforts to streamline budget process, which resulted in improved resource allocation and increased revenue and profitability.• Produced monthly financials, balance sheet, income statement, and cash flow projections for owner and Board of Directors, which influenced decision-making.• Implemented technology enhancements to boost efficiency.• Renegotiated contracts with existing vendors and secured competitive pricing.

Raleigh-Durham, North Carolina Area

Maintained accountability for accounting including accounts receivable, accounts payable, and payroll. Prepared and administered the annual budget in collaboration with Publisher and General Manager.Key Achievements:• Developed accurate and reliable financial reports that aided in business decision-making.• Provided recommendations on software and computer upgrades to improve productivity within existing budget.

Raleigh-Durham, North Carolina Area

• Coordinated communication between departments to produce weekly deliverables on time and on budget• Reviewed and approved client billing records weekly• Project manager for weekly and quarterly projects. Instituted best practices throughout organization

Compiled data from scanned applicationsTransferred data to UNIX based ORACLE database and corrected errorsSupervision of temporary staff and work-study students

Supervised on-site staff of residential advisers, teachers and assistantsCoordinated student arrivals, departures, rentals and equipmentHandled on-site residential matters including transportation, housing, maintenance, dining and recreation

piled data for student registrationsDeveloped reporting system for wait listed students using SQLArranged housing, food, equipment, transportation and supplies for TIP trips

B.S., Biology

Education record