Manager
CurrentLead in a fast-paced, customer focused environment.Balance a variety of metrics (e.g., budget/unit costs, customer satisfaction, customer service levels, employee satisfaction and engagement.Demonstrate proper prioritization and multi-tasking capabilities.Willing to both lead and execute as well as manager people/projects.Build and retain an engaged, high performing workforce.Empowering others while also monitoring progress and providing appropriate coaching. Demonstrating good judment, analytical capabilities and common sense;logical approach.Willing to take calculated risks and challenge policies when they don't apply; drive change.Develop a broad understanding of Unum's business.Look for methods to overcome obstacles and to improve upon operating procedures.Establish strong, trusting relationships with a variety of stakeholders.Demonstrate genuine enthusiasm and builds followership in others;uses creativity to engage and motivate others.Build a collaborative culture where everyone is included and can excel.Strong written and veral communicaiton; encourages open dialogue.Handles change and ambiguity in role model fashion.Takes personal ownership for the customer experience.
