Susan (Hatmaker) Evers Email & Phone Number

St. Louis, MO, US

• Ensure Global HR Supplier adherence to Citi’s Third-Party Risk Management policies & procedures
• Assess Risk Exposure and performance via Key Indicators & Business Metrics to escalate and address emerging risks as well as enhance performance
• Manage team of HR Third- Party Risk professionals in day-to-day reporting and task completion of Business Activity Owners’ control gaps
• Function as Team Lead to Regional Partners providing guidance and implementing consistent business practices and response across regions
• Partner with Third-Party Risk Management, Independent Compliance Risk Management, Global Functions Technology, Legal & Global Information Security Officers to ensure process and regulatory clarity
• Facilitate re-occurring educational meetings for Business Activity Owners, informing them of process updates, implementation of new requirements, and roll-out of business initiatives

• Prepared individual lines of business for External Regulatory Exams through extensive reconciliation of Regulatory requirements to current business practices
• Identified and communicated process gaps and potential areas of concern requiring remediation prior to Exam commencement
• Coordinated and facilitated status meetings and reoccurring updates to ensure transparency throughout Targeted Review with key stakeholders
• Created and enhanced standardized templates to maintain team consistency of communication and workflow

O'fallon, MO

• Supervised team responsible for ensuring adherence to Vendor Management Monitoring and Control framework
• Managed relationships with multiple contracted vendors, handling service level agreements and communicating monthly scorecard results
• Escalated vendor related concerns and managed associated Corrective Action Plans (CAPs) through resolution
• Participated in on-site and remote vendor audits to ensure adherence to Citi Policies and Standards
• Partnered with key business contacts to ensure timely and accurate data maintenance and communication of team’s Management Control Assessments (MCAs) & Key Indicators (KIs)
• Drafted and delivered commentary to Senior Level Management reflecting Key Indicator breaches

O'Fallon, MO

• Prepared monthly data reflecting team’s status and completion of required controls
• Reported team’s status of milestone & CAP completion, identifying potential gaps
• Created & maintained team’s policies and procedures to ensure processes were accurately documented and published

• Monitored Mortgage Loan Coordinators’ (MLCs) calls and emails for compliance, accuracy, and soft skills
• Facilitated coaching and training sessions with MLCs to ensure quality & productivity improvements

• Processed multiple home mortgage loans through closing
• Established effective working relationships with clients, acting as principle point-of-contact for all customer service issues throughout their refinancing process
• Reviewed client data to ensure compliance with lender’s standards and all relevant federal/state regulations, including: type and amount of mortgage, liens, borrower income, credit, assets, liabilities, and length of.
• Coordinated scheduling with title companies, home appraisers, and underwriters

• Proof-read scripts & prepared them for broadcast
• Contacted business owners to arrange shoot details
• Supervised edits to ensure quality of video as well as content
• Coordinated virtual classrooms using AREL System