Susan Howatt Email & Phone Number

Toronto, Canada Area

Responsible for the development and implementation of Reporting and Performance Accountability Framework for Clinical and Community Services. Lead for funder relationships with the Ministry of Health, Local Health Integration Networks, United Way etc. Conduct program evaluation to streamline service, improve efficiency, effectiveness and overall client experience. In partnership with Program Management develop and implement quality improvement initiatives across service.

Toronto, Ontario

Developed and implemented Cross Functional Programs (new portfolio) including Knowledge Enterprise, Quality Management, and Decision Support with organizational scope. Executive Lead for successful inaugural accreditation.

Toronto, Ontario

Developed Education Services, established partnership with Toronto Rehab Institute and launched Spinal Cord Connections Physical and Virtual Resource Centre. Established community network of employment service providers in Toronto leading to the incorporation of a new not-for-profit organization, JOIN.

Toronto, Ontario

Successfully led and expanded programs. Responsible for $4 million plus budget, over 80 unionized and 16 non-unionized employees.

Toronto, Canada Area

Increased revenue and associated service capacity by 50% and implemented evidence based best practices into service delivery model including consultative sales and motivational interviewing based assessments.

Toronto, Canada Area

Expanded services to include occupational therapy, transferrable skills analysis, vocational assessments and future care cost analysis. Increased revenue by 30% in first year and expanded referral base with strong customer satisfaction results.

Toronto And Barrie Ontario

Expanded business to successfully establish new office in Barrie, Ontario. Consistently achieved high customer satisfaction, repeat business and successful outcomes. Experienced in expert witness testimony.

Calgary, Canada Area

Supervised 20 front line employees, piloted a new supervisory model and successfully addressed issues associated with outreach model.