Susan Jefferson Email and Phone Number

Product Manager for Telco AI, Edge and Networking Suite: Oversee the product lifecycle for incubation, driving alignment with business strategy and delivering proof of value to stakeholders through effective program management. Apply critical thinking to navigate complex challenges inherent in working within a large international organization.• Concept Development: Manage and test the concept development of innovative Telco AI and Edge Networking products, collaborating closely with cross-functional teams to identify, refine, and prioritize user requirements throughout the development process. Tools: Aha| Github• Strategic Planning: Assist in crafting both short-term and long-term strategy roadmaps for the Software Defined Network (SDN) business unit, ensuring alignment with overall business goals. • Cross-Functional Alignment: Drive collaboration among design, engineering, marketing, and sales teams to deliver strategic product outcomes, develop roadmap items, and ensure alignment with the product’s strategic roadmap. Tools: Monday.com | Trello | Slack | Airtable | Jira• Internal Advocacy: Advocate for the product internally by creating 101 and 201 educational materials, capturing internal customer feedback and translating it into clear, actionable requirements for development teams with defined value propositions and acceptance criteria. • Early Access Program for software (EAP): Define and scope objectives for an “Early Access Program” to assess product-market fit for an emerging product, ensuring early user feedback informed product direction.Regularly engage with internal customers and prospects to gather market requirements, understand the competitive landscape, and influence the direction of product development.• Market Analysis: Assist in deep-dive competitive analysis of the Edge Networking market, assessing competing vendors and influencing product strategy to address key market trends and challenges. Tools: Gartner | Bluemine

Manage the strategic alignment and processes of special projects for the Edge Computing, Software Defined Networking CTO including those associated with Applied Sciences, Research Programs, Technical Strategy, Technical Vitality, Edge and Software Networking.• Consulted with internal and external stakeholders to understand the business objectives, requirements and risks• Aligned project execution with Business priorities, promote cross-functional collaboration, streamline and improve processes, reduce project duplicity, increase efficiency and highlight success• Led project and program meetings, coordinate workshops and facilitate communication with internal teams, clients and vendors to ensure project comprehension and milestone success• Created documentation, presentations, executive summaries and enablement material• Maintained complete and accurate project records for reporting requirements, lessons learned and audits

Customer facing position managing pre and post sales activities with a focus on process, product implementation and relationship building. • Provide front end global ordering support for multiple hi-profile signature client customers including Ernst & Young, JPMC, AVON, M&T Bank, CITI Group, CBRE, Lenovo and General Electric• Lead cross functional teams to complete pricing, contracting, billing setup, network inventories and ordering of complex site designs• Expert knowledge of strategic products: Ethernet MPLS (AVPN) |Carrier Managed MPLS (EVPN) | Ethernet Dedicated Internet Service | SIP (IP Flexible Reach) | Hosted Voice Service (VDNA) | Private Line | local voice services and Telepresence• Monitor contracts and SLAs for potential risks and mitigation actions to protect provisioning process, delays and cost increase • Assisted in the development of SOPs and peer training to streamline workflow and guarantee adoption of new procedures, increasing operational and staff efficiency

Managed test teams delivering system enhancements/products into production and perform the required activities to successfully achieve User Certification Testing (UCT), Operational Readiness Testing (ORT) and Post Deployment User (PDU) acceptance. • Led a team of QA testers, specializing in complex projects, responsible for testing AT&T products and services in internal legacy applications • Responsible for planning, scheduling testing, coordinating resource allocation, obtaining stakeholder approvals for monthly software deployments

Led seamless implementations of complex multi-site installations of CI & GA BVoIP projects from provisioning to test and turn-up and customer acceptance including issue resolution. • Provided end to end project leadership as the main BVoIP Interface for high-profile accounts including Home Depot, JPMC, Crawford & Company, Sava Senior Care, and Bank of America • Managed provisioning teams and third-party vendors from project initiation, resource allocation, ordering, activation and maintenance acceptance. • Provided single point of contact service to proactively evaluate and manage changes to project scope and identify risks with contingency planning. • Developed comprehensive workflows to execute projects, manage life cycle activities, audit processing and peer training