Susan Jefferson Email and Phone Number

∙ Created and managed Government Regulatory Programs with 8 years of successful attestation.∙ Designed and put into action policies/workflows around Data Governance within Analytics∙ Managed tight production timetables and large projects using MS Tools and Service Now∙ Managed project requests for multiple Collaboratives via ServiceNow Project Portfolios∙ Designed programs to assist with Clinical Quality initiative successes∙ Operations Management experience on a 24 hour Covid Nurse call and results line∙ Developed and managed EHR training curriculum and database∙ Managed team of 3 on IT related projects∙ Attended weekly Change Control Meetings to assure safe system updates/changes∙ Designed and built CareEverywhere program within Epic EHR∙ Created and facilitated EHR training manuals and classes∙ Physician billing and claims experience

∙ Monitored, coached and supervised team of 10 employees∙ Resolved customer service escalation issues using an SBAR approach∙ Corporate agent assisting with Fortune 500 businesses travels plans