Susan Kroh Email and Phone Number

Interview applicants regarding income, resource, household composition, and employment status to assess their eligibility for assistance.Assist applicants in obtaining necessary documentation. Review applications for accuracy and completeness, verify all information, and compute assistance allotment using statewide software system. Access interfaces to obtain necessary verification and information as needed by the eligibility system. Complete accurate data entry and trouble shoot for errors, and correct them. Explain the program eligibility requirements to applicants, including all rules and regulations, rights and responsibilities, available benefit dates, and the reason for approval or denial and the right to appeal. Review and complete re-certifications.Determine appropriate referrals to mandated work programs Perform related duties and responsibilities as required. Attend trainings and classes to increase knowledge and skill set. Use office hardware and various software systems, apply basic math, and communicate clearly and concisely, both verbally and in writing. Uphold the Cultural Norms and Values of the County, including Supporting and Encouraging co-workers and clients, demonstrating respect, exhibiting fairness, communicate effectively, and trustworthiness. Work with coworkers and allied professionals to ensure effective service to members of the community, including providing information on other programs that may benefit the client.

Volunteer work with the Thornton Assistance Funds committee, chairperson for three years.Meet with City Council for instructions, and present committee recommendations during council work meeting.Review all grant applications for potential funding to non profit agencies serving Thornton.Facilitate group interviews of all applicants (currently 40).Score and make recommendations for funding.Present final determinations at formal council meeting.

• Problem Solving:o Identify inaccuracies in document indexing or filing and rectify the problem.o Instrumental to completion of 3 year project by examining and evaluating digitized documents for accuracy and quality.• Collaboration:o Consistently employ teamwork and flexibility in the completion of varied project assignments.• Technology:o Use agency specific software and excel spreadsheets in the accurate completion of work orders.• Reception and Customer Serviceo Greet visitors, vendors, or delivery personnel and locate the correct interoffice party for meetings, or distribute deliveries to the appropriate office staff.o Answer phones, take messages as needed.• Key holder:o Responsible for closing and securing building at the end of assigned days.

• Organizationo Accurately shelved reading materials.o Prioritized work needs with flexibility and consideration of co-workers while completing daily tasks.o Identified and resolved problems.• Customer Serviceo Provided assistance to patrons.o Assisted with set up, break down, and participant needs during special events.o Facilitate book club groups in the absence of the Adult Services Librarian

Analyzed the grant request application for improvements.Reviewed applicant information for funding consideration.Resigned due to residency requirements upon my move.

• Administration: o Scheduled and coordinated collaborative appointments for three employees.o Assisted in program development.o Handled verbal and written correspondence; compiled accurate and professional report documentation.o Employed ethical behavior in the handling of sensitive information.o Developed data system using Microsoft Word and Excel spreadsheets to better streamline fulfillment of requests. Maintained paper files.o Represented the agency in three committees: Healthy Culpeper Community Partners (co-chair); Teen Empowerment Coalition (Secretary); and the Community Services Board (board member);• Supervisory:o Supervised up to a dozen community service workers in the field and volunteer workers in the agency office. Managed the office in the absence of the director.• Collaboration:o Prioritized work demands and followed through with client or agency contact in a timely basis, with little or no need for supervision.o Skilled in client and allied professional communications and development of collaborative community agencies. Community outreach efforts resulted in procuring approximately fifty community service work sites.• Writing skills:o Used grant writing and research skills to help obtain funding for the agency and programs. Instrumental in obtaining grant or donation monies in excess of $164,000 in allocations.o Composed articles for publication in the County newspaper and Piedmont United Way newsletter describing the advancements and offerings of the agency. • Dispute Resolution:o Handled problem situations with skill and compassion while lowering emotional volatility in clients during stressful situations.o Used welcoming demeanor to promote client comfort.

• Operations:o Opened and prepared visitor center for daily business, closed at end of day.o General office responsibilities: material ordering, monitoring phone.o Accounts receivable.o Provided information to visitors using pleasant and welcoming demeanor.• Supervision:o Supervised volunteers as needed.• Research:o Identified possible grant sources for clients.o Located information for visitors, local and statewide.

Behavioral interviews via telephone to identify potential candidates for high end positions and make recommendations for follow up interviews or hire.

Establishing beneficial working relationships with staff, teachers, and students, adhering to lesson plans and maintaining an orderly classroom.•Assisted in the office as needed to answer phones and help with general office work.•Shelved books, answered research questions and assisted in the library.

Office manager providing customer service. Responsible for work order scheduling, product ordering, accounts payable/recieveable, employee management.

Temporary placement: answered phone, filed, made travel arrangements and helped with document prep.

Responsible for all office functions: accounts payable and recieveable, hiring staff, ordering materials, account executive for several major accounts, order placement and follow-up, and administrative assistance to company president.