Leadership/Mentor:Managed Globe postal operations for two units; Delivery and Retail, and Mail Processing & Distribution (21 hr per day, 7 days a week), consisting of 10 carriers and 19 clerks. Accomplishments: --Reduce lean budgets by 9.3% (30,700 hrs--down 20% from 2011) averaged annually (2007-2011); currently at 9% under plan. --Condense staffing from 29 (2002) employees to 16 (2012) without any hardship to employees. --Hire & develop employees for upward mobility through one on one mentoring and as Promotion Review Committee Chair. --Increase our window transactions by 4% (approx $17,000/yr). --Achieve top overnight service score of 98.8% for the past 5 yrs. --Establish safety monitor program - No driving accidents for carriers 2007-2012. --Improve staff relations resulting in no grievances filed past 6 yrs. --Pass finance Sarbanes & Oxley Compliance (Act of 2002) Audit with accommodations. --Involve with combined Postal and Community Service, Globe PO awarded local Appreciation Recognition. --Volunteer to coordinate a generous welcome for the 2012 White Mountain Posse Pony Express Ride producing a 99% audience and 95% mail increases involving all municipal agencies and local schools.

Program Development/Public Outreach:Provided, coordinated, assisted and directly participated in customer service programs and activities, including delivery, retail, revenue generations, address programs, consumer affairs, claims, and relations with the local business community and media for the Scottsdale (Sctd) AZ Post office and for that designated geographic area. Accomplishments: --Promoted Postal stamps, history, products & services combined with community events awarding Sctd a HQ selected ‘Benjamin’ Award. --Developed Stamps-By-Fax Program featured in the Western Area (WA) publication as ‘most innovating idea’ of the year. --Decreased and improved lobby waiting time in line by 15% (converting $600,000 worth of stamp transactions to a difference method/yr). --Coordinated the Celebrate the Century Express (CTCE) Train event throughout the US honored with Certificate (Cert.) of Accommodation (Accom.). --Produced the CECT event presenting 2000 people/day in 36 locations with $5,000/event in revenue. --Executed CECT safety training and event safety control resulting in -0- accidents over 2 yrs.

Manager/Examiner:Provided technical assistance and guidance on mail piece design to customers throughout a customer service area to assist and ensure compliance with mailing standards, automation readability, and compatibility with automated mail processing. Accomplishments: --Organized two National (Natl.) HQ Conferences (Conf.) honored with HQ most prestigious award HQ MERITORIOUS SERVICE HONOR AWARD. --Finalized Natl. HQ Conf under budget by $12,000. --Recruited by WA as network coordinator for educating counterparts earning SPECIAL ACHIEVEMENT AWARD. --Increased readability mail through automated equipment by 36%, certifying 300 customer and 400 employees. --Enhanced customer’s mail pieces resulting in 2 MARKETING EXCELLENCE AWARDs from Phx District and HQ.