Susan Lanphier work email
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Susan Lanphier personal email
I’m excited to share that I’m embarking on a new adventure to become a certified coach through the prestigious Hudson Institute of Coaching! My passion lies in helping people achieve their inspired futures through personal growth and self-discovery.With over 20 years of experience as a customer-centric professional in high-tech and professional services, I have a strong foundation in account management, marketing, sales, and partner enablement. My expertise includes overseeing strategic sales and marketing programs, resolving complex escalations, and consistently ensuring client satisfaction. I’m known for my effective communication skills and my ability to cultivate meaningful relationships, which I look forward to bringing into my coaching practice.
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FounderSusan Lanphier CoachingKirkland, Wa, Us
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Program ManagerPrime 8 Consulting Feb 2024 - PresentBellevue, Wa, UsHigh-Tech Program Manager of a strategic company-wide sales and partner funding offer. -
Marketing VolunteerLadybug House - Pediatric Palliative Care/Hospice Feb 2023 - Mar 2024Seattle, Washington, UsLadybug House will be Washington state's first family-centered pediatric palliative care home for children with serious illness.Our mission is to create a nurturing and supportive environment where comfort, dignity, and quality of life are prioritized. Through interdisciplinary care, emotional support, and a welcoming community, Ladybug House aims to enhance the well-being of children and their families during their journey, empowering them to find strength and meaningful moments together. -
Senior ConsultantWmi Worldwide Nov 2015 - Mar 2018Bellevue, Washington, UsPrimary manager of WMI’s largest engagement (Microsoft) where we deployed and managed multiple programs to improve business operations.• Managed client interactions, participated in quarterly business reviews and generated weekly client reports, making recommendations and driving solutions.• Resolved sales and partner escalations as Microsoft's lead for Office 365 and Enterprise Mobility & Security partner funding offers.• Partnered with marketing and engineering to onboard and train over 50 selected Microsoft partners for FastTrack Partner Program. • Excelled in driving client relationships while balancing cross functional teams’ interests. -
Senior Marketing ConsultantLenati Sep 2010 - Nov 2015Senior contributor on team designing and executing programs to increase Microsoft Account Executive’s (AEs) renewal rates for Enterprise Agreements.• Managed education of Microsoft Account Executives; awarded “Best Overall Session" at Microsoft's Global Sales Summit for session titled “Exceeding Quota through Upselling.”• Successful at navigating difficult client interactions.• Architected new sales offers and promotions, creating supporting materials and communications.
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Sr. Sales Excellence Program ManagerMicrosoft Corporation Jul 2008 - Jul 2010Redmond, Washington, UsBusiness owner responsible for designing and executing marketing and sales programs to drive Enterprise Agreement licensing revenue and renewal rates across Microsoft AEs and Partners.• Original member of US Enterprise and Partner Group "Deal Factory" helping close sales by securing executive funding, providing analyses and sales proposals. Project won “Circle of Excellence” annual award.• Launched and managed sales incentive, customer offers, and promotions via executive communications, field and partner training, and drove escalation resolution with executives.• Participated in senior leadership reviews to discuss business climate, opportunities and priorities. -
Sr. Marketing Manager, Us Volume LicensingMicrosoft Corporation Nov 2006 - Jul 2008Redmond, Washington, UsUS Software Assurance business owner, managing cross-group team to ensure customers experience value from software, allowing field sales and partners to maximize licensing agreement renewals.• Collaborated with global team to enhance software benefit offerings.• Served on US offer council, developing customer offers, training sales, partners and marketing.• Managed field, partner and customer collateral and communications.
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Marketing Manager, Us Small Medium Business Solutions & PartnersMicrosoft Corporation Dec 2002 - Nov 2006Redmond, Washington, UsDeveloped and executed customer relationship management communications program. Created and operated partner sales events focused on Microsoft’s business priorities.• Winner of the Vice President's “Make it Happen” award. • Collaborated with worldwide teams to scale program globally. • Partnered with product marketing to drive strategy and execution for go-to-market campaigns.
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Client StrategistAvenue A Jul 1999 - Feb 2002Account Manager for multiple clients optimizing online marketing strategies to consistently improve ROI.• Managed team of media buyers that secured internet advertising deals.• Developed testing methodologies for media plans and creative.• Presented lifetime value, customer affinity and purchase process analyses to clients.
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Media BuyerGateway Nov 1997 - Jul 1999Irvine, Ca, UsDeveloped $25M media plan and annual roadmap driving sales for consumer and business segments.• Analyzed marketing results and recommended optimization strategies to senior executives.• Managed internal and external advertising agencies. -
Human Resources RecruiterGateway 1996 - 1997Irvine, Ca, UsInterviewed and hired candidates for marketing and manufacturing positions.• Launched multi-day hiring event to staff new call center.• Conducted new employee orientations and company tours.
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Human Resources RecruiterWells Dairy 1995 - 1996Interviewed and hired candidates for manufacturing positions.• Collaborated with plant managers to assess hiring needs.• Conducted new employee orientations and factory tours.
Susan Lanphier Skills
Susan Lanphier Education Details
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Creighton UniversityMarketing -
University Of South DakotaGeneral
Frequently Asked Questions about Susan Lanphier
What company does Susan Lanphier work for?
Susan Lanphier works for Susan Lanphier Coaching
What is Susan Lanphier's role at the current company?
Susan Lanphier's current role is Founder.
What is Susan Lanphier's email address?
Susan Lanphier's email address is sl****@****ati.com
What schools did Susan Lanphier attend?
Susan Lanphier attended Creighton University, University Of South Dakota.
What are some of Susan Lanphier's interests?
Susan Lanphier has interest in Customer Relationship Management, Sales Programs And Readiness, Volunteering, Community Service.
What skills is Susan Lanphier known for?
Susan Lanphier has skills like Strategy, Go To Market Strategy, Marketing Strategy, Program Management, Management Consulting, Marketing, Project Management, Sales, Process Improvement, Customer Acquisition, Customer Retention, Relationship Marketing.
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