Partner with leading healthcare client to deliver highly customized programs for enhanced member experiences that result in increased engagement and higher industry Stars ratings. Perform all aspects of project managment to ensure high-quality programs implemented according to design specifications for initiatives ranging from $600k - $2.5m. Coordinate internal technical, data analytics, customer engagement, fulfillment, and customer care teams to ensure program goals and objectives are met.

Fulfilled managerial role for leading organization focused on excellence in document management with a specialization in iManage products for the legal industry.

(2 year contract through HireGenics)- Supported deployment efforts of new products and technologies for national 13,800-site state-of-the-art information technology/construction initiative.- Applied project management tools and techniques to ensure business goals and objectives were met. - Provided end-to-end coordination throughout the value chain to ensure costs were captured and issues were addressed successfully.- Documented existing processes and proposed continuous improvement opportunities to incorporate best practices and improve process efficiency/effectiveness. - Trained new hires and created team culture reflective of corporate core values.- Provided consistent focus on the customer experience throughout the supplier enablement process.- Key contributor to $19 million supplier credit financial reconciliation.

- Performed all aspects of project management for information technology-related projects from design through implementation with a focus on scope, time, resources, quality and budget. - Utilized waterfall and agile-focused methodological approaches dependent on appropriateness for client environment. - Created collaborative work environments to encourage innovative solutions across functional boundaries. - Coordinated process redesign initiatives focused on creating and supporting continuous improvement-oriented organizations. - Translated business requirements incorporating management, end user, and external supplier expectations into measurable project requirements and where appropriate, technical specifications. - Developed project prioritization methodology, benchmarks and performance scorecards. - Developed Request for Proposal and Statement of Work documents in competitive bidding environments. Oversaw Service Level Agreements and contract changes for compliance.

Strategy, Process & Transformation Services – KPMG/BearingPoint, Chicago, IL (BearingPoint / KPMG Peat Marwick / Nolan, Norton & Co.)- Coordinated consulting teams to deliver technology solutions across a wide variety of industries. - Performed assessments of people, process, and technology alignment to business objectives.- Specialized in areas of cost reduction through process redesign. - Consolidated global firm-wide sourcing methodology to create consistent approach and message. - Assisted clients in Six Sigma environments to achieve goals and objectives. - Developed roles, responsibilities, skills and transition plans for clients.