Susan Maxwell Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

Swords

● Oversee the governance and administration of Marqette to include HR, Health & Safety, Food Safety and training aspects.● Reviewing, auditing, evaluating and creating all policies and procedures to ensure the smooth and effective operation of the business of Marqette.● Review inspection results and monitor feedback to ensure that quality of offer and customer experience is enhanced and the focus of continuous improvement.● To ensure the effective communication and implementation of all policies and procedures in line with current legislative requirements and best practice.● Building relationships with all of our suppliers, negotiating prices and promotions and keeping up to date with new industry practices and products.● Manage, contribute, develop and oversee the preparation and submission of all tenders for new business.

Howth

● Oversee the management of retail units in Dublin Airport which involves the buying of products, staff recruitment, implementing new systems, adhering to budgets, establishing procedures for ordering, deliveries, health & safety and training.● Liaising with the Dublin Airport Authority on all of the above matters and nurturing this relationship.● Building relationships with all of our suppliers, negotiating prices and promotions.● Managing and resolving all customer complaints ● Managing the Wrights of Howth on-line gift business on a daily basis● Company authorised security signatory for airport security screening.● Involved in constructing tenders for new business.

Dublin

Managed the marketing and business plans for 35 Life Assurance brokers in the greater Dublin Area. ◊ Served as main point of contact for a portfolio of clients dealing with day-to-day operational management across a range of services and products.◊ Active participant of the Pensions Strategy Group in the design, development and implementation of new products◊ Built collaborative relationships with Underwriters, Investment Managers, Scheme Administrators and Actuary’s.◊ Provided Technical Market expertise for the Actuary evaluation of new pension products.◊ Responsible for management of client relationships and ensured timely and professional response to client requests, owning task execution end-to-end to deliver customer satisfaction.◊ Responsible for the management of 12 staff to deliver client management services to achieve business targets.◊ Responsible for the Training and Development of sales team to build resources and skills to meet current and future business needs.◊ Maintained up-to-date knowledge of pensions and financial markets to ensure that Friends First was the preferred supplier.

Professional Joint Diploma In Transversal Skills, Transversal Skills

Transversal skills are also known as ‘soft skills,’ ‘transferable skills’ or ‘power skills.’ These include innovation, creativity.

Diploma In Transversal Skills, Transversal Skills

Creative thinking, Digital Entrepreneurship, Design Thinking, Digital Marketing, Global Citizenship

Diploma, International Business And Languages

Education record