Susan Moran Email & Phone Number

United States

∙ Institute for Integrative Nutrition: Certified Integrative Nutrition Health Coach ∙ Member of the International Association for Health Coaches (IAHC)∙ Specializing in the 80/20 diet principle, I connect with clients through active listening to educate, motivate and support them to achieve their personalized health and wellness goals with nutritional, lifestyle and behavioral adjustment recommendations. ∙Teaching men and women how to heal your body from the inside out by choosing self care tools, methods and foods that will decrease inflammation and promote longevity.

∙ Humanitiv: Digital Brand & Design firm. Project Manager on a rebrand for an international enterprise level software company specializing in hybrid data and AI storage.

New York, Ny, Us

∙ Contracted to fill a newly created Project Manager role, I partnered with the Senior Program Manager, Content Strategy & Development to create and streamline new processes across the Communications & Marketing department supporting strategic web content and social media projects and assisted with the roll out, integration, ticketing and support of ClickUp as the new project management tool across departments.∙ Provided prompt support for all ticket requests using Ivanti Service Manager, successfully fielding a high volume of website content update requests from departments across the enterprise by assigning tickets to the appropriate editor by beat.∙Assisted with developing new processes and ways of working across departments using ClickUp including creating new project intake forms for the Social Media and Content Program teams.∙ Lead daily standup meetings with the Content Strategy, Visual Production and Web Production teams to ensure team alignment and resolve any issues.

Somerville, Massachusetts, Us

∙ Successfully fulfilled contract role assisting with the launch of a new Medicare product line for Open Enrollment 2023 and simultaneously implemented Adobe WorkFront as the new project management tool for the Marketing department in preparation to roll out the tool to the entire company. ∙ Participated in the creation and implementation of new Standard Operating Procedures in preparation of transitioning to WorkFront company wide. ∙ Managed all new creative marketing requests from the entire organization, triaging tickets from two project management tools; Monday.com and Adobe WorkFront to create project plans, timelines, schedule kickoff meetings with stakeholders and assign tasks to appropriate resource team members using Agile and Waterfall methodologies.∙ Lead daily standup meetings for all creative projects, documenting progress to create and distribute a weekly hot project status report to the marketing leadership team.∙ Collaborated with cross-functional teams to manage updating branded digital and printed collateral in adherence with strict guidelines to announce that Mass General Brigham Health Plan is ranked #1 in Member Satisfaction among Commercial Health Plans in Massachusetts according to the J.D. Power 2023 U.S. Commercial Member Health Plan Satisfaction Study. ∙ Tracked progress for 25+ deliverables related to the new Medicare Product launch by coordinating communications with the Product and Marketing teams and facilitating approvals across the Legal and Sales departments. ∙ Ensured timely and efficient execution of hundreds of projects against strict deadlines using Adobe WorkFront to plan project scope, set timeframes and monitor project progress.

Blacksburg, Virginia, Us

∙ Tracked and planned cross-functional team resources across multiple time zones nationally and abroad prioritizing all deliverables and team resources for multiple projects based on scope of work, project goals and timelines using Agile and Waterfall methodologies.. Lead weekly standup meetings for multiple projects to ensure contract compliance and kept detailed status documents for each client.∙ Developed project schedules and managed budgets, campaign assets, and overall project organization using Teamwork, Harvest, Ele Pass, Slack, Dropbox, and Google Sheets to ensure deliverable dates were clearly communicated, understood, and executed upon to internal and client stakeholders. ∙ Proactively monitored project health to foresee risks and identify solutions to deliver improvements in advance.∙ Documented and updated project status and strategic recommendations for clients, team members, and senior management on a regular basis using the project management tools Teamwork, Google Sheets, Harvest and Slack.

Milford, Ma, Us

• Assisting Loan Officer and team remotely using Arive Next and Google sheets while migrating to Encompass LOS to ensure timely and accurate completion of loan applications, preparation of pre-approval letters and document collection to ensure a five-star client experience. •Successfully navigated a 100% remote onboarding, demonstrating flexibility, adaptability, strong communication skills and resourcefulness.

Boston, Massachusetts, Us

∙ Managed all new and existing client accounts in the company portfolio of 250+ clients using Monday.com.∙ Assigned client requests cross functionally to design, development and marketing team members using Slack and Monday.com. ∙ Lead weekly standup meetings to ensure timely and efficient execution of projects against strict deadlines to plan and update project scope, set timeframes and monitor project performance. ∙ Developed office operations and procedures.

Hingham, Ma, Us

∙ Reported directly to the COO, responsible for providing operations and communications support, calendar management, eventplanning including vendor relations, accounts payable functions and administrative tasks as needed for the entire organization including the founders and C-suite executives as well as regularly communicating with high-net-worth clients and sustaining strict confidentiality.

∙ Managed a six person recruiting department and all client communications remotely to meet project requirements and change management as needed to ensure goals of the projects were on track and on budget for hundreds of market research focus group projects. ∙ Produced new market research project work breakdown structures which assigned and defined deliverables in detail to the recruiting team to kick off projects and proactively track the recruiting progress.∙ Prepared and delivered project status reports to clients for multiple ongoing projects within demanding timeframes using Microsoft Excel.∙ Communicated with senior management all project information to ensure project goals were met, the team was well informed and resolved any issues in a timely manner. ∙ Coordinated and negotiated with outside vendors as necessary within budget. ∙ Demonstrated ability to accurately manage and prioritize tasks across multiple projects. ∙ Created Custom RFP bids for potential new market research projects.

• Shared in the oversight of all business operations company-wide, including vendor relations, client service, internal communications, internal conference coordination, general problem resolution, reception coverage and administrative tasks as needed. • Responsible for scheduling and coordinating internal and external meetings for multiple teams. • Supported eight attorneys and four financial planners including creating and maintaining legal documents and files. • Managed internal communications company-wide regarding client information and status updates. • Developed and revised administrative processes as needed to improve efficiencies within the company. • Proven track record of accurately completing all daily and ongoing responsibilities within demanding timeframes. • Assisted with human resource duties and marketing projects.

• Developed and managed a portfolio of clients seeking to sell, purchase or rent residential property.• Created and followed through on business development opportunities through market research, customer service, local advertising and targeted marketing to ensure individual and company sales goals. • Interfaced daily with multiple clients to assess their real estate needs and make appropriate sales, purchase or rental recommendations. • Scheduled and conducted property showings, prepared leases and coordinated closing requirements.

Boston, Ma, Us

• Oversaw all daily operations and access of the Braintree satellite classroom facility of a private executive education center.• Provided ongoing service and support to instructors, ensuring they were equipped with appropriate teaching resources.• Coordinated vendor requests, audio-visual equipment, supplies, and other classroom essentials.• Facilitated resolution of all operations and facilities issues; served as liaison to the Corporate Education BU campus.

• Supported marketing operations in a fast paced growing health services startup. • Coordinated customization and distribution of all marketing material requests to outreach coordinators from hospitals, community health centers, and diverse community agencies and organizations.• Processed program enrollments, cancellations and refunds, coordinated marketing materials for large-scale mailings, and performed detailed data and success tracking using a proprietary tool.• Assisted marketing team with writing, editing, brainstorming, and program coordination.

Bachelor Of Arts (B.A.), Communications Media Studies

Certified Integrative Nutrition Health Coach, Holistic Health, Nutrition And Wellness