As an Acquiring Officer am responsible of: --Ensuring proper systems are in place to effectively manage AML/CFT risks.-Ensuring compliance with data protections laws, policies and procedures of the bank.-Identify opportunities that best utilize the Bank’s infrastructure to meet merchants’ requirements and managing the accounts of existing merchants.-Responsible for portfolio growth through a series of aggressive merchant acquisition, sales and relationship management activities… Show more As an Acquiring Officer am responsible of: --Ensuring proper systems are in place to effectively manage AML/CFT risks.-Ensuring compliance with data protections laws, policies and procedures of the bank.-Identify opportunities that best utilize the Bank’s infrastructure to meet merchants’ requirements and managing the accounts of existing merchants.-Responsible for portfolio growth through a series of aggressive merchant acquisition, sales and relationship management activities including reviewing and analyzing MIS Reports for monitoring of sales performance and profitability.-Prospecting new accounts and managing the portfolio of accounts.-Attend to new/potential merchants enquiries, setting up of new merchants’ application and acquiring of new merchants, communicating proactively with the merchants on business issues and opportunities.-New merchants’ acquisition and developing merchant’s relationship.-Involved in the implementation of strategic plans for new programs requirements and design solutions for acquiring, growing and retaining business.-Capitalizing on the bank’s solutions and cross selling to corporate and cards marketing to clients.-Driving root cause analysis/corrective action process to ensure the team is improving service levels by analyzing the corrective actions.-Problem resolution, including escalations of issues to the correct department.-Ensuring appropriate merchants metrics are generated, data is accurate and reporting deadlines are met on a timely basis.-Tracking on outstanding Payments of merchants Accounts.-Analyzing data extracted for MIS reports, business reviews and market analyzing purposes.-Monitoring Chargeback and fraud volumes of merchant accounts and ensuring follow up programs are implemented in response to red flags of high-risk merchants.-Invoicing of services rendered and identifies inactive accounts for culling.-Performing any other duties that are assigned to me from time to time. Show less

-Training and supporting agents and merchant on operations and product knowledge.-Driving uptake of digital solutions and cashless payments while ensuring 100% compliance to the Bank’s policies and procedures on cash management.-Supervising and appraising agent performance, provide regular updates on the agent network and ensure excellent customer service delivery in the Agent Banking channels.-Analyzing market dynamics and intelligence, changes and competition to make the agent… Show more -Training and supporting agents and merchant on operations and product knowledge.-Driving uptake of digital solutions and cashless payments while ensuring 100% compliance to the Bank’s policies and procedures on cash management.-Supervising and appraising agent performance, provide regular updates on the agent network and ensure excellent customer service delivery in the Agent Banking channels.-Analyzing market dynamics and intelligence, changes and competition to make the agent business ahead of the competition with relevant solutions.-Carrying out periodic visits to agents and merchants to drive Co-op Bank usage and offering Pos support to both.-Monitoring merchant transactions volumes to assist in formulating appropriate merchant retention strategies to minimize attrition.-Maintaining productive healthy and interactive relationship with agents and merchants which has amplified the customer base by 70%.-Responding to queries from the agents, merchants, Internal, external customers and the CBK within the agreed SLAs-Mitigating against losses, frauds and forgeries through KYC/AML / SOPs / CFT compliance checks before and after on-boarding.-Supporting the branch in any other roles that may be allocated at work like cross-selling bank products such as loan, Account opening and customer service and experience and ensure exception customer service. Show less

-Identified sales opportunities and followed up on existing accounts for business development, created and executed appropriate strategic plans which brought in more business.-Reviewied the loan application forms for errors, omissions and compliance with the laid credit policies, procedures and guidelines issued regarding administration of credit.-Identified market niches and crafted appropriate strategies for reaching existing and potential members-Nurtured and cultivated customer… Show more -Identified sales opportunities and followed up on existing accounts for business development, created and executed appropriate strategic plans which brought in more business.-Reviewied the loan application forms for errors, omissions and compliance with the laid credit policies, procedures and guidelines issued regarding administration of credit.-Identified market niches and crafted appropriate strategies for reaching existing and potential members-Nurtured and cultivated customer relations from the establishment of the lead, up to the closing of the sale.-Generated sales lead organically, as well as through customer referrals, internet research, and cold calling for various accounts.-Designed aggressive marketing and recovery strategies which resulted to attainment of a healthy Asset / Liability portfolio and reduction of delinquency.-Developed more business from the existing -branch clientele, i.e. increased share of wallet by cross selling all Credit products to all the existing and potential branch customers.-Attended group meetings for recoveries, products promotion and resolving problems in group’s management leading to 35 % reduction of non-performing loan book.-Achieved growth and hit sales targets in the first 3 Months i.e (membership growth, assets and liabilities, growth and products uptake) by marketing the Banks products through field visits, brochures and face to face talks with potential clients.-Ensured at any time the PAR was below 3%, and collection rate of above 92% on monthly basis.-Demonstrated a genuine client-centric service culture that ensured customer satisfaction levels were elevated and maintained. Show less

Sales and MarketingSending emails and responding to customer inquiriesContacting potential clients (Cold calls)Office automation and administration tasks

Updating weekly data reportMaintaining customer relationReconciling books of accountMaintaining and keeping recordsSafekeeping of invoices and advancing ledgerssales and marketing