Susan Murphy Email & Phone Number

Set strategy for L&D solution sets, identify future investments and support execution to meet the ongoing needs of the business and markets. Lead creation and maintenance of globally relevant, high quality learning content solutions. Track market trends and support sales and global markets from a subject matter expert (SME) perspective. Act as a thought leader and speaker in the marketplace.

Greater Nashville Area, Tn

Led teams of Project Managers, Software Business Systems Analysts, Business/Industry Advisors, and Training Specialists responsible for the development and delivery of complex and global professional services projects across 6 software product lines.

Greater Nashville Area, Tn

Led PURE Learning market strategy for the industries and regional markets identified by the product line’s long range plan (LRP). Spearheaded the identification and initiation of new innovative solutions while coordinating the roadmap and alignment of PURE Learning solutions for content, technology, and professional services.

Greater Nashville Area, Tn

Led geographically dispersed team of instructional designers, production specialists, and Web developers in production of mobile-ready e-learning content suites. Provided vision, planning and coordination for all courseware development and/or implementation activities. Ensured design best practices, methodology and procedures were used to ensure reproducible development / implementation of high quality, while keeping costs under control.Implement process improvement programs and efficiencies.Prioritized, budgeted and allocated projects, products, and resources in line with business priorities.

Responsible for developing and managing the HMS Learning Institute, serving HMS customers and employees. Drove the strategic vision for the learning institute, managing the activities of the staff to achieve financial and quality goals, and advocating and leading organizational change and improvement.Led team in the design and development of innovative training products for all delivery mediums, and delivery of instructor-led and e-learning programs.Developed and drove training programs and projects which included soft skill employee and leadership development training. Facilitated, expanded and developed internal performance management and talent review processes.

Served as Product Manager for PureSafety's Learning Management System (LMS) and On Demand E-Learning solution.

Led team of course developers, graphic designers, Flash programmers and quality assurance specialists responsible for generating up to $1.8M in annual revenue.Designed and managed development of PureSafety's library of e-learning courses covering safety, compliance and risk management topics.Designed and managed development of custom and customized training solutions for PureSafety's customers. Collaborated with subject matter experts and stakeholders during all phases of training projects.Developed and refined course creation process and work flow.Designed and implemented employee training plans.Led action team to define, develop and implement training strategy for launch of Learning Management System.Developed Sales training and development program.

Designed and managed development of web-based training courses including pre-and post training assessments, course content, interactive exercises and job aids. Collaborated with subject matter experts and stakeholders during all phases of training projects.

Led department in completion of over 600 Web-based training courses.Tracked and managed department budget and resource utilization.Consulted with clients to increase usage of their online training offerings and determine how best to use them as part of a blended approach to learning.Supervised team of up to 14 people (based in Nashville and Westbank, British Columbia) and worked with external vendors and subject matter experts to create 14-16 custom, customized and off-the-shelf training courses per month.

Designed more than 200 Web-based training courses for PureSafety's off-the-shelf training library, including task analysis, course design, technical writing, quality assurance, implementation and evaluation.Developed and managed production of more than 300 custom Web-based training courses for PureSafety's clients.Consulted with clients to determine training needs and appropriate instructional approaches.Designed/wrote online Help system and user manual for PureSafety's Learning Management System.Led usability initiative for PureSafety's Learning Management System.

Managed, executed, and supported all aspects of successful Web design businessLed production team of 12. Duties included scheduling, training and keeping projects on track and under budget.Collaborated with clients to analyze, organize and/or develop content for Web site projects.Created and coordinated instructor-led training sessions for clients seeking to maintain and update their Web sites.Programmed and maintained client Web sites.Designed client print collateral, including brochures, catalogs and stationery.

B.A., Modern Languages

M.A., Modern Languages

Human Factors International

"The Science and Art of Effective Web Design" 2001 (3-day seminar