Susan Basinger Email & Phone Number

United States

Managing onshore/offshore teams responsible for providing Procurement (PTP) transactional and operational support for business users in key organizations. Strong focus on process improvements, cost reductions, improved customer experience, and driving change.

Lake County, Il

Service Operations Manager over SAP Back Office functions in an ITIL Service Operations business model which includes managing support Leads, overseeing managed services provider SAP Functional teams, and partnering with key management stakeholders. Evaluate and approve the managed services provider's reported trends and the process improvement recommendations to identify areas where preventative maintenance will improve the performance and efficiency of systems. Ensures that year over year total cost of ownership continuous improvement goals are achieved and identifies opportunities to reduce maintenance and support total cost of ownership. PTP Lead managing and driving outcomes of the PTP (Procure to Pay) Support Team to ensure effective business solutions are delivered that resolve critical Procurement production issues .

SAP Back Office Lead over PTP, SRM, A/P, A/R, RTR, OTC, GTS, Security, and DSP modules in an ITIL Service Operations business model which includes overseeing managed services provider SAP Functional teams and partnering with key management stakeholders.

Managed/led the off-shore SAP Procurement support team on minor production enhancement design, testing, and installation, as well as, production incident activity, such as critical ticket prioritization, resource workload balance, technical solution review, Service Level Agreements, and stakeholder satisfactionSAP PTP lead accountable for critical, business impacted production issues to the business and leadership. Ensured that the support team’s technical solutions effectively resolved business issues and minimized business downtime. Partnered with cross-functional teams for business process improvements, compliance processes, and training enhancements. Responsible for project coordination including planning and implementing while ensuring that security, risk and compliance requirements were met. Designed strategies to resolve business problems. Developed a Governance Process for business stakeholder agreement and readiness.

Abbott

Procurement Lead responsible for all phases of SAP design, build, and deployment. Partnered with the business for requirements gathering for system blueprinting. Performed SAP Fit-Gap Analysis and designed the SAP configuration needed to support the result. Configured SAP based on the blueprint for both the standard system and to support the enhancements and interfaces. Led the Testing Team ensuring successful results of functional unit test scripts and verification scripts. Effectively involved and communicated with stakeholders affected by deployment, break/fixes, and enhancements.