Susan Norman Email and Phone Number

• Scheduling of all nursing staff for 136 bed LTC facility• Liaison between employees, Administrator, and D.O.N• Managed bi-weekly payroll functions (Kronos)• Managed job postings, recruitment, and on-boarding (PeopleSoft)• Managed benefits and FMLA & LOA• Employee Relations

Responsible for implementation and oversight of Human Resource and Health & Safety functions for U.S. Operations On­Site General Motors. (Missouri, Kansas, Tennessee) ● Development and Implementation of US Company Employment Policy ● Recruitment functions including job postings, interviewing, and on­boarding ● Manage and Administer Benefits Program 100 employees ● Manage and Administer Workers’ Compensation for three states ● Manage and Administer Drug Free Workforce Program ● Assess, develop, and implement OSHA training & regulation within (3) states ● Negotiate and establish contractual agreements between job boards, medical facilities, and staffing agencies ● Establishment of a Drug Free Workforce Program ● Developed Job Descriptions company wide for industrial warehouse, office support, and managerial positions. ● Managed accident and discipline investigations and administered corrective action as required ● ATS/HRIS: Onboarding, benefits, employee relations, reimbursements ● Monthly Executive Health & Safety/HR Reporting for all US Operations ● Liaison between Corporate Canadian Headquarters and 5 US facilities ● Travel to all locations including Canada, Tennessee, Kansas, and Missouri

In­-House (PRN) See below for full job description.

Responsible ​for a tri­state region: Missouri, Kansas, Nebraska ● Oversight of exempt and non­exempt recruitment efforts for environmental waste company. ● Implementation and oversight of Applicant Tracking System. (Taleo) ● Negotiated and oversaw Media, Radio, Newspaper, Internet, Billboard advertising contracts for the company region wide. ● Responsible for Talent Acquisition, Onboarding, and Retention efforts. ● Negotiated and oversaw all Staffing Agency contracts and personnel ● Participated in Job Fairs, community outreach programs, and additional recruiting outlets. ● Developed, implemented, and oversight of recruitment strategies for all locations ● Assisted with implementation & operation of the first On site health clinic in Kansas City ● Liaison between Training, Safety, and On site Health Clinic for all new hires. ● Member of the HR acquisition team that travelled to different cities/states ● Responsible for all reporting to include: new hires, time to fill, and additional stats as requested from Executive team. ● Worked with Hiring Managers as a single point of contact for department staffing needs. ● Ensure adherence to all state and federal laws.

Started as interviewer and worked my way up to Staffing Manager/Recruiter. Within 8 years I co­founded and managed the Commercial Driving Division. ● Talent Acquisition: Advertised, Interviewed, and processed applicants based on qualifications, certification, and licensing. ● Cold calling, cross­-selling, maintaining customer database increasing sales every quarter. This position required travel.● Process time sheets, tracked hours, and kept accurate records as to vacations/holiday pay. ● Liaison with all departments and external customers maintaining excellent customer service. ● Worked closely with internal departments to process workers compensation claims in an efficient manner. ● Successfully managed a team that would process and correctly adhere to company policy regarding personnel records and storage in a legal confidential manner. ● Provided monthly usage reports as well as financial records to management team. ● Able to multi task and lead in a successful team orientated manner under extreme deadlines.