Susan Pierce Email and Phone Number

• Subject matter expert on benefits for the enterprise’s team members. • Effectively communicating benefits to employees • Maintains highest level of confidentiality of all financial and personnel information.• Provides support to teams through the process of recruiting and hiring • Travel + hotel arrangements for candidates• Maintains updated files containing job descriptions, offer letters, and results of assessments of candidates and team members• Executes on-boarding process for all new team members and off-boarding for departing team members• Tracks and maintains time off requests and approvals for team members• Processes payroll for all entities (160 employees) on a semi-monthly basis• Developed and continuously maintains a non-traditional employee handbook• Acts as liaison between staff and leadership, communicating staff issues and concerns• Monitors and assures compliance with FMLA, FLSA, ADA, ACA and all other relevant federal and state regulations• Works with payroll provider in preparation of W2s/1094s/1095s at year-end. • Provides support for growth and leadership development activities in coordination with leadership and supervisors• Counsels supervisors in employee growth and discipline• Provides general support to supervisor• Supervision of front desk staff• Acts as an advocate of the culture and vision of Passion; effectively modeling and communicating these to the team members

• Payroll for 150+ employees processed both semi-monthly and bi-weekly • Administration of all ABA direct deposits, processing wage assignments, employee advances, calculation of vacation & sick accruals, and garnishments• Quarterly audit of payroll reports, monthly O/T reports• Processing of all payroll special requests, payroll research, interim payrolls and payroll adjustments, clergy housing allowances • Audit checks and documents, printing reports, W-2 preparation and interface with all departments• Maintenance of 403(B), FSA & HRA participation• Processing all new hires and terminations• Maintenance of staff employment and database records, including vacation/sick accruals d• Financial reports (i.e., reconciling staff credit card reports)• Posting journal entries to the general ledger• Accounts payable

• Administrative support to C-level Executives• Customer service liaise for customer complaints• Correspondence, spreadsheets and reports• Tracked/reported compliance on key objectives• Accounts payable• Personal errands as needed• Maintained Executives’ busy calendars• Travel arrangements & expense reports• Effective gatekeeper, for Executives’ phone calls and visitors• Project management including employee enrichment events

• Administrative support to Principal• Office management duties: office supplies, vendor contracts, maintaining database• Fostering client development and relationships• Prepared/created correspondence and reports• Prepared and processed client investment paperwork• Administered Advisors’ calendar of appointments/meetings• Accounts payable

• Supervision of 13 employees and daily operations• Budget creation and management• Supply ordering for entire operation• Office management duties: office supplies, vendor contracts, administrative• Negotiation of vendor contracts• Marketing/advertising development and implementation

• Maintained client contracts and architectural plans records• Prepared/wrote correspondence, spreadsheets and reports • Scheduled sub-contractors and client meetings • Accounts payable, Accounts receivable, Invoicing• Travel arrangements and itineraries; expense reports• Office management duties: office supplies, vendor/sub-contractor contracts

• Administrative support to Director and Clinical Managers• Prepared correspondence, reports, spreadsheets, presentations• RN Extern program interview scheduler• Calendar proxy for Director, maintained schedule; maintained email as requested• Meeting planning and scribe for departmental/inter-departmental meetings• Department restructuring project team member, administrative representative

• Administrative support to Principal probate and family law attorneys• Back-up support to personal injury paralegal• Pleadings, dictation, correspondence, Discovery transcription• Scheduled appointments & meetings• Screened phone calls and visitors; back-up support for receptionist