Susan R. Email & Phone Number

Alameda, California, United States

• Providing a strategic leadership for the Payroll department, creating SOP's and KPI's to ensure compliance and efficiency.
• Conducted training sessions within the organization to enhance payroll processes and mentored team members for professional growth.

Boise, Idaho, United States

• Lead the processing of weekly and bi-weekly payrolls, including validation of the payrolls.
• Collaborate with subject matter experts to understand their needs to implement processes to continuously meet and exceed the business’ needs.
• Establish metrics to provide valuable feedback and input on the HR transactional processes to enhance associate experience.
• Collaborate with subject matter experts to find opportunities for process improvement and/or automation.
• May work with external customers and vendors to deliver associate payroll, benefit, and insurance programs.
• Ensure compliance with data privacy regulations and best practices. May perform audits to ensure regulatory compliance.

Santa Rosa, California, United States

• Delegate, coordinate and review work to ensure quality and timeliness.
• Responsible for making sure all payroll reports, audits, reconciliations are being performed in an accurate and timely basis.
• Evaluate, design, and implement operationally effective payroll/accounting processes and controls, as warranted.
• Conduct departmental meetings to disseminate pertinent information, and discuss procedures, policies and/or problems to ensure optimum teamwork at all times.
• Coordinate the development and maintenance of written Payroll/Accounting Department procedures.
• Responsible for employee engagement and training**Awarded 2023 President's Circle Culture Champion**

Corte Madera, CA

• Certified payroll controls operated effectively in Blackline per corporate policies and SOX compliance.
• Led a team of up to 8 payroll specialists to manage payroll for 6,500 employees in 3 countries.
• Orchestrated the day-to-day operations of payroll including statutory requirements and relationships with internal and external auditors, vendors, and state, federal and provincial agencies.
• Reported to finance monthly on items such as manual check tracking and accrued PTO.
• Facilitated the tracking of key data by developing dashboard, reports, and automation.
• Audited and signed off on weekly, bi-weekly, monthly, quarter-end and year-end close tasks, review and sign off on all payroll related account reconciliations.

New Plymouth, ID

• Managed the full payroll operation for 450+ employees in the US and Canada.
• Negotiated and managed various payroll vendors and managed the department budget.
• Processed multi state/multi entity US bi-weekly payrolls, weekly CA payrolls, (including salary, bonus, commissions, benefits, and taxes) following federal, state, and local county and provincial regulations.
• Researched and resolved payroll issues in a timely and positive manner, while consistently reviewing, editing, and making corrections and adjustments as needed
• Processed payroll tax returns and W2's, transmission of US and Canada payroll and ensured accuracy with payroll and related GL interface.
• Audited the administration and recording of wage garnishments, and all other payroll deductions.

New Plymouth, ID

• Oversaw time and attendance system from ezLabor Onboarding.
• Assisted HR with orientation and onboarding of new hires and open enrollment.
• Processed bi-weekly payroll using ADP Workforce Now with one Payroll Specialist.
• Managed workflow to ensure all payroll transactions were processed accurately and timely
• Reconciled payroll accounts which were out of balance with accounting.
• Process correct garnishment calculations and compliance

Santa Rosa, CA

• Full charge bookkeeping
• Consulting
• Automate tasks and train staff to work more efficiently
• Create procedures for companies
• Manage computer conversions

San Francisco Bay Area

• Oversee, design and develop incentive compensation plans for a multi-channel and multi-divisional field sales organization that align with established financial and business models.
• Perform monthly, quarterly, and annual calculation, validation and payment of incentive compensation plan components and bonus commissions.
• Develop and maintain business partnerships with Finance, HR, and Sales management to ensure alignment of incentive compensation development with organizational, financial and sales force goals.
• Partner with sales leadership on territory alignment changes and associated sales and quota impacts based on multi-divisional Salesforce structures.
• Develop, maintain, and update systems and processes critical to the reporting and tracking of compensation metrics.
• Support ad hoc projects and reports requested by sales management and corporate leadership including, but not limited to: quarterly projection files, financial accruals, compensation metrics and trends, etc.

San Rafael, CA

• ProBusiness-US Payroll ADP PCPW-Canada
• Kronos-Time & Attendance
• HCM-Workday
• Managed employee engagement and training.
• Manage accurate disbursement of multi-state payroll to 3,000+ employees consistent with US and Canadian federal, state and local wage and hour laws including compliance with corporate policies and Sarbanes Oxley.
• Manage payroll staff, including payroll team lead and payroll specialists by providing leadership, direction, coaching and developing payroll staff to encourage them to perform with excellence

Santa Rosa, CA

• Full Charge Bookkeeper, responsible for all phases of Accounting including reconciliations, financials and job costing.
• Human Resource and Payroll Management
• A/P, Billing, Receptionist, Purchasing, LEC Reporting
• Responsible for taking patient vitals, provide laser treatment

Santa Rosa, CA

• Set up new hires in payroll and automated timesheet system
• Process payroll for two entities using ADP and ezLabor
• Create management reports
• Reconcile all general ledger accounts associated with payroll
• Request accounts payable checks
• Direct contact for employees for payroll related questions

Santa Rosa, CA

• Put new controls in place to eliminate unnecessary spending
• Processed Accounts Payables and Billing, managed and approved credit card and office supply purchases
• Responsible for business and personal bank deposits
• Reconciled bank and general ledger accounts

Petaluma, CA

• Created procedures for every position within company, created a manual that included a company policy & blank forms
• Made position more efficient, turned full time position into a part time position
• Full Charge Bookkeeper, responsible for all phases of Accounting including reconciliations, financials and job costing.
• Payroll, Benefits and Human Resource Manager
• Purchasing

Santa Rosa, CA

• Eliminated 2 positions in office by automating tasks and training staff to work more efficiently.
• Managed staff of 6, assisted store manager with employee management
• Full Charge Bookkeeper, responsible for all phases of Accounting including reconciliations
• Responsible for Payroll and Human Resource
• Inventory management
• Managed and approved credit card and office supply purchases

Novato, CA

• Peoplesoft-Payroll
• HCM-Oracle
• Ceridian-Payroll Tax
• Managed staff of 3
• Processed and paid multi state taxes
• Created and filed tax returns

Petaluma, CA

• ProBusiness-US Payroll ADP PCPW-Canada
• EZLabor-Time & Attendance
• Responsible for two software implementations and assisted in one acquisition and one merger
• Managed staff of 2
• Responsible for the payroll and tax processing of three tax entities including the Canadian payroll.
• Processed, paid and filed taxes with federal, state and local agencies “over 40 states”

Santa Rosa, CA

Petaluma, CA

Accounting, general ledger reconciliations, journal entries, month end close, airplane usage, accounts payable, Fical Property Management, collected security deposits, processed rental payments.

Santa Rosa, CA

Process all A/P for company.

Medical Billing And Coding Certificate, Medical Insurance Specialist/Medical Biller, 4.0

Activities and Societies: Deans Honor

High School Diploma, 12