Susan Smith Email & Phone Number

Provide support for the President & CEO, the VP of Operations, the Director of Product Transfer,Optimization and Support, the Director of Human Resources, and the Accounting Department.

• Worked contract assignment for Osmotica Pharmaceutical (August 2011 to December 2011) • Worked temporary job order assignments in the Human Resource Department for Solvay Pharmaceuticals, Inc./Abbott (December 2009 – May 2011)

•Manage 20-30 Pro Staff’s contractors at Solvay Pharmaceuticals, Inc.•Source and interview potential candidates for job orders•Manage hiring process of contractors (interview, extend offers, process new hire paperwork, conduct orientation)•Enter new hire information, job orders, and changes into PeopleSoft•Responsible for weekly payroll•Maintain various business and tracking reports

•Assist with all aspects of the recruitment process at Solvay Pharmaceuticals, Inc.•Prepare written offer letters, new hire packets, promotion and turndown letters for approximately 100 people annually•Record all candidate expenses and forward to Accounts Payable Department for reimbursement•Enter new hires, transfers and promotions into HRIS-SAP system•Maintain Solvay’s Applicant Tracking Database and multiple New Hire Spreadsheets•Coordinate candidate’s schedules and arrange travel•Place background checks and drug screen orders with third party suppliers and track progress

•In a post-sales environment, manage 40 enterprise accounts•Proactive contact to ensure customer satisfaction and retention•Anticipate and identify problems and solutions•HR process and best practice consulting•Delegate needs of the customer to sales, services, support, etc.•Report, track, and follow-up on progress of situation analysis

•Prepare branch offices for conversion of software by explaining process, monitoring CBT training, tracking clean-up progress, conflict resolution•Develop and update training resources and instructions•Develop and maintain positive working relationships with branch offices

•Coordinate requests from branch offices on changes and enhancements to software program•Prepare Functional Specification documents and assign to programmers for completion•Develop and conduct training for Coca-Cola client•Prepare branch offices for conversion of software by explaining process, tracking clean-up progress, resolving conflicts•Test software

•Supervise two trainers•Member of software evaluation team for Norrell’s 350 branch offices•Test, develop training plans, implement new software at pilot sites•Develop time clock documentation, CBT training, install time clocks for branches•Conduct on-site regional training classes•Maintain positive working relationships, proactive support, productivity checks

•Conduct computer software training classes for field and home office associates and supervisors (up to 25 students per class)•Market Norrell to prospective franchise buyers by demonstrating computer software program•Manage training program including classroom instruction, hardware conversions, branch support, on-line help, and help desk for field problem resolution•Develop and update user manuals, training modules, tutorials•Anticipate and troubleshoot problems

•Direct initial training for managers for rollout of new software program nationwide•Conduct on-site training classes for branch offices (one week per month)•Manage training program including classroom instruction, branch support, on-line help, and help desk for field problem resolution•Develop and update user manuals and training modules•Implement field-testing of software programs and enhancements

•Direct initial screening of future franchise owners•Act as liaison between prospects and VP of Agency Division•Organize resource program for prospects to illustrate complete health care office management•Compile weekly staffing, billing, and profit reports from 60 branches for Regional Managers