Susan Smith Email & Phone Number

Provide support for the President & CEO, the VP of Operations, the Director of Product Transfer,Optimization and Support, the Director of Human Resources, and the Accounting Department.

• Worked contract assignment for Osmotica Pharmaceutical (August 2011 to December 2011)
• Worked temporary job order assignments in the Human Resource Department for Solvay Pharmaceuticals, Inc./Abbott (December 2009 – May 2011)

• Manage 20-30 Pro Staff’s contractors at Solvay Pharmaceuticals, Inc.
• Source and interview potential candidates for job orders
• Manage hiring process of contractors (interview, extend offers, process new hire paperwork, conduct orientation)
• Enter new hire information, job orders, and changes into PeopleSoft
• Responsible for weekly payroll
• Maintain various business and tracking reports

• Assist with all aspects of the recruitment process at Solvay Pharmaceuticals, Inc.
• Prepare written offer letters, new hire packets, promotion and turndown letters for approximately 100 people annually
• Record all candidate expenses and forward to Accounts Payable Department for reimbursement
• Enter new hires, transfers and promotions into HRIS-SAP system
• Maintain Solvay’s Applicant Tracking Database and multiple New Hire Spreadsheets
• Coordinate candidate’s schedules and arrange travel

• In a post-sales environment, manage 40 enterprise accounts
• Proactive contact to ensure customer satisfaction and retention
• Anticipate and identify problems and solutions
• HR process and best practice consulting
• Delegate needs of the customer to sales, services, support, etc.
• Report, track, and follow-up on progress of situation analysis

• Prepare branch offices for conversion of software by explaining process, monitoring CBT training, tracking clean-up progress, conflict resolution
• Develop and update training resources and instructions
• Develop and maintain positive working relationships with branch offices

• Coordinate requests from branch offices on changes and enhancements to software program
• Prepare Functional Specification documents and assign to programmers for completion
• Develop and conduct training for Coca-Cola client
• Prepare branch offices for conversion of software by explaining process, tracking clean-up progress, resolving conflicts
• Test software

• Supervise two trainers
• Member of software evaluation team for Norrell’s 350 branch offices
• Test, develop training plans, implement new software at pilot sites
• Develop time clock documentation, CBT training, install time clocks for branches
• Conduct on-site regional training classes
• Maintain positive working relationships, proactive support, productivity checks

• Conduct computer software training classes for field and home office associates and supervisors (up to 25 students per class)
• Market Norrell to prospective franchise buyers by demonstrating computer software program
• Manage training program including classroom instruction, hardware conversions, branch support, on-line help, and help desk for field problem resolution
• Develop and update user manuals, training modules, tutorials
• Anticipate and troubleshoot problems

• Direct initial training for managers for rollout of new software program nationwide
• Conduct on-site training classes for branch offices (one week per month)
• Manage training program including classroom instruction, branch support, on-line help, and help desk for field problem resolution
• Develop and update user manuals and training modules
• Implement field-testing of software programs and enhancements

• Direct initial screening of future franchise owners
• Act as liaison between prospects and VP of Agency Division
• Organize resource program for prospects to illustrate complete health care office management
• Compile weekly staffing, billing, and profit reports from 60 branches for Regional Managers