Susan Stein Email and Phone Number

Lead and mature a Global Resiliency program while improving the effectiveness of the Crisis Management, Disaster Recovery and Business Continuity capabilities of the organization. Ensure continued compliance with regulatory requirements and business continuity certifications and standards. Develop standards for crisis management, business continuity and disaster recovery planning and documentation. Manage milestones for an established and mature business continuity management life-cycle… Show more Lead and mature a Global Resiliency program while improving the effectiveness of the Crisis Management, Disaster Recovery and Business Continuity capabilities of the organization. Ensure continued compliance with regulatory requirements and business continuity certifications and standards. Develop standards for crisis management, business continuity and disaster recovery planning and documentation. Manage milestones for an established and mature business continuity management life-cycle program.Experienced in all facets of Business Continuity and Resiliency. Experienced with cross- functional collaboration, consensus building, and relationship management at all levels of the organization. Manage global team to ensure business continuity program deliverables and control objectives are met. Provide interface between business and technology, and coordinate business participation for datacenter failover and disaster recovery exercises. Develop and conduct training & awareness programs, including annual testing and use case development.Resiliency Manager, USDevelop and manage all facets of a mature Business Continuity Management Life-cycle Program through the collaborative development of a standardized and comprehensive program that met regulatory requirements, minimized time for decision making at time of disruption, built client trust and improved business resiliency throughout the organization. Show less

Design and implement all facets of a Business Continuity Management Life-cycle Program, including Program Design; Policy Development; Business Impact Analysis; Crisis Management, Business Continuity and Disaster Recovery planning; Incident Management Exercise program, DR Exercise program; Software Design and Development; and Training programs for client environments.

Design and implement Business Continuity Management Life-cycle Programs, including Crisis Management, Business Continuity and Disaster Recovery planning, testing and training programs for client environments. This included Program Design; Policy Development; Business Impact Analysis; Crisis Management, Business Continuity and Disaster Recovery planning; Incident Management Exercise Programs, DR Exercise Program; Software Design and Development; and Training Programs.

Design and deploy enterprise level Business Continuity and Disaster Recovery software implementations that maximize the effectiveness of a client’s program, incorporating best practices and meeting all regulatory and audit requirements.

Worked closely with Subject Matter Experts (SMEs) and Stakeholders to ensure technical accuracy of projects, while managing aggressive deadlines. Developed technical training documentation for products under development.

Delivered Microsoft Certified Systems Engineer (MCSE) courses to industry professionals using both the Microsoft Official Curriculum (MOC) and the Academic Learning Series (ALS) curricula.