Susan Ward Email & Phone Number

Tulsa, Oklahoma, United States

Tulsa, Oklahoma, United States

Evadale, Texas

Consolidated with Fiberline Department and 31 additional operators to standardize process areas from wood logs to pulp in addition to the Kraft chemical recovery and energy production

Evadale, Texas

Absorbed Woodyard Dept and 36 additional operators to aid optimization of partnership between bark supply and power boilers

Evadale. Texas

SEPTEMBER 2006– MAY 2010 ( thru AMERICAN TEMPS & PERSONNEL)•Assist foreman and department supervisors with managing 70 operators, offices, process control rooms, and production equipment documentation▫Maintain and forecast supply stock inventories to adjust to demand of chemicals, lab equipment, PPE, general supplies, seasonal, and special requests▫Worked within union contract to schedule operators weekly for overtime, vacancy coverage, and leave. ▫Conflict resolution when applicable. Investigated complaints and disciplinary verifications via plant rules, government parameters, and production compliance.▫Input operator labor for payroll until system upgrade to KRONO’s and became the subject matter expert for programming shifts and coding exceptions▫Report production data to accounting and corporate▫Report required energy consumption exceptions to electric company for fiscal contracted rate continuance▫Superuser for the electronic document management system containing operating procedures, equipment inspections forms, and training manuals▫Communicate key performance indicators and updated procedures to operators▫Trouble-shoot issues with computers, software, and printers▫Follow-up on incidents for analysis, prevention, and track completion▫Participate in equipment safety inspections and boiler walk-downs▫Instructed new employee training for general service and operator transfers▫Prepare and organize annual boiler operator training▫DOT (Internal trainer for 10 yrs) for operators and salary personnel▫Licensed Class C with state for groundwater to manage required operator potable water license training and upkeep▫Mentored new supervisors, engineers, and interns in operating systems and processes▫ISO 14001, Corporate, Insurance, and Government audits▫Certified internal ISO 14001 auditor▫Team lead for safety portion of a Louisiana mill’s corporate boiler audit▫Filled in for vacant department supervisors as needed during audits