Leading, coaching and mentoring team to:- Develop Strategy, Training and Communications for the Retail Risk Office - Ensure effective governance of the Risk Assessments (top of the house risks and all lower risks) - Continuously evolve QA/QC program for risks, controls and risk assessments- Grow, mentor and develop leaders of leaders as performance management champion- Passionately drive Diversity, Inclusion and Belonging across the team- Influence Sr. Executives across Enterprise Risk Management and Operational Risk Management (2nd line) on new programs and/or changes

Governance for Horizontal Support Services for Retail and Direct Bank Risk including New Products & Marketing Initiatives (NPMIG), New and Updated Laws and Regulations (NULAW), Profile Risk/UDAAP Risk Assessments (PRA) and Retail and Direct Bank Control Documents. Partner with both 1st and 2nd line to ensure risks are appropriately identified, mitigated and/or controlled through each process. Engage with new technologies to ensure processes are collaborative, efficient and effective.

Oversaw development, identification, testing, reporting, monitoring, etc. for controls across Retail and Direct Bank Fraud, Call Centers, Reg E Claims, Private Banking, and Investing. Built partnerships across the business to close gaps and determine root cause and remediation. Managed Regulatory Change for Retail and Direct Bank for new/updated Laws and Requirements. Partnered with second line to ensure program to make assessments and implementation of new/updated laws and regulations for bank was effective.