Susana Ramirez Email & Phone Number

• Evaluate Utilities Construction and Minor Improvement plans while analyzing documents for proper city standards. • Assist patrons with locating documents on the City’s website that may consists of Center Line Ties, Street Improvement Plans, and materials related to Grading Requirements etc.• Update Certificates of Liability Insurances in Accela and assist with Stamping Plans.• Provide excellent customer service to residents and contractors in acquiring permits by using the Accela Land Management System• Navigate and update ArcGIS Permit software.• Answer emails and phones to address and relieve the concerns of residents and contractors.

Rancho Cucamonga, California, United States

• Process permits using the Accela Land Management System.• Confirm plans/documents to match descriptions when approving documents.• Manage weekly reports consisting of inspections, applications, and issued permits using Accela and Excel.• Verify signed permits and paperwork prior to finalized scanning into the system.• Schedule inspection appointments for residents and contractors of the city.• Communicate with residential and commercial contractors through email and outbound/inbound calls.• Assist residents and contractors at the front desk with questions or concerns.

Rialto, California, United States

• Oversee daily sales team and store operations.• Complete price and promotion changes while developing plans to resolve unfavorable financial and/or sales trends.• Work directly with realtors to create and leverage their social media and technology, such as social bay and social ad engine, web editing and farm strategy.• Analyzes the agency’s social media platforms and adjusts, creates, updates as necessary to increase effectiveness of media and community outreach.• Establish and maintain relationships with customers through weekly/bi-weekly follow up calls and promotional drives. • Maintain communication channels with suppliers (i.e. Ashley Furniture) regarding inventory replenishment, order placements, etc.• Train new representatives on various finance software applications and guide on sales procedures and tactics to reach sales goals.• Assist owners with interviews and selection process of applicants.

• Negotiate prices, terms of sale, and service agreements with furniture financing clients.• Recognized as top salesperson with over $24,000 sold in two-week period• Perform merchandise audit with management by cross referencing items and quantities as shipments arrive. • Train new staff in financing procedures, sales tactics, and maintaining accurate inventory figures.• Engage with over 100 customers daily to provide a high level of service through merchandise checkout and resolving individual customer product and stock inquiries.• Reconcile the register to ensure accuracy of transactions.

Fontana, California, United States

• Operated heavy machinery in a high-volume facility.• Pulled bulk orders with various types of forklift equipment.• Performed daily inventory and cycle counts for incoming/outgoing product.• Responsible for loading and unloading trailers on dock.• Maintained accurate records and reports for orders received and delivered.• Coached new employees in facility processes and digital system use.

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Bachelor Of Business Administration - Bba, Business Administration And Management, General