An engaging and content-rich speaker that appeals to professionals and business audiences.Bringing Insight to Innovation -- how to look for insights into your customers that will help your business innovate and gain an unfair advantageHate Selling? Build Profile Instead -- how to create a strong professional profile and reputation to support your career. Personal brand building for everyone.Panel Moderator -- I make your executive panel an engaging talk show that showcases the talents and ideas of the panelists. No more boring panels!Large group facilitation -- custom designs for your strategy offsite or your conference, I can help you make it an over-the-top engaging event.

We serve business leaders and organizations that need to deliver superior customer experiences based on an insightful understanding of their customers – their customers’ hopes, their fears, their attitudes, their context. That’s our core DNA and we bring it to everything we do. We use the methods and techniques of qualitative inquiry to uncover and decode the essential insights needed to meet the challenges of each project. It’s not that we don’t understand or value quantitative analysis – we are happy to integrate any source of data. But we leave that kind of data collection to people who love it more than we do.We can also help leaders find new or innovative ways to deliver experiences – new strategies for communications, for marketing, for front end delivery. We can find fresh approaches to old problems, and new ways to think about existing research. In the new economy, teams need to work together on most things. We help teams gather insights, get immersed in the world of the customer, and get aligned on the best ideas. We have proven approaches, but all patterns are custom tailored for a perfect fit.Some recent highlights:* Creating interactive web sites for client reports that include video, photos and project artifacts, as well as PowerPoint summaries* Customer Journeys that identify key touchpoints and identify targets for innovation -- projects that will help you innovate to compete* War Games facilitation* Training in creative methods, better brainstorming and more* Workshops to create new products, and new namesWho’s we? A new economy company built with an extended network of expert collaborators. Proudly Canadian. Proudly Global.

Created successful quali-quant syndicated marketing research study: Making Money on the Web (affluent investor behavior).

Diverse general management positions. Worked in retail banking, commercial banking, commercial leasing, alternate retail (new delivery channels, new products) and head office.