Susan Ackerman Email & Phone Number

When Atrium acquired LivingMatrix, I continued on as LivingMatrix VP of Operations and became a Senior Manager in the Medical Affairs Dept.

Denver/National/International

Part of the Leadership Team of a Functional medicine software application participating in & overseeing launch, growth, system development, customer relations & strategic account contracting *Motivational, energetic leader with active involvement and oversight in daily operations & communications from sales, to strategic accounts, system development, application design, customer training and support, & event planning*Analyze & optimize income opportunities in a SaaS environment *Review results data & customer input to identify & act on areas needing improvement*Organized, process oriented project management*Enhanced internal communications via the use of software collaboration, SOPs & creating concise expectations with clear deadlines*Developed a customer training program to ensure product satisfaction & subscriber retention which resulted in a subscription cancellation decrease of 18%

AREAS OF EXPERTISE - Healthcare Business• Software Implementation & Training • Internal communications• Data management and support; Data analytics and practice assessments• Concierge/Membership/Retainer/Private Medicine and Traditional• Strategic Planning & Business Development• Clinical, business & financial system selection, customization, reporting• Financial Management: Budget planning, AP/AR , General Ledger• Human Resources: Recruitment & retention, training, compensation, retirement & benefit packages, administration • Regulatory Compliance & Quality Control, Interpretation & Adherence to policies (IRS, Labor Department, FDA, EEOC, OSHA, FMLA, Stark Laws, HIPAA, GDPR)Technical Skills and Apps: • Functional Medicine company software design• LivingMatrix, Microsoft 365, Google Suite, InfusionSoft/Keap CRM, Zendesk, TalkDesk, SalesForce, Slack, Web Ex, Zoom, Wufoo, Concur, TimeDoctor, Work Zone, PowerBI, RingCentral.

Richmond, Va

Developed the vetting protocols; Data analytics; Practice assessments; Worked with the CEO off-site at physician practices; Collaborated with the groups to assess the practices. Remote access & report management from 10+ EMR systems; Market segmentation and analytics; Practice transition process.

Bachelor Of Science, Health Care Management

Activities and Societies: Outstanding student award, Magna Cum Laude

Associate Of Applied Science, Radiologic Technology

Diploma