Susana Santos

Susana Santos Email and Phone Number

Chefe de Divisão de Planeamento e Qualidade @ Direção-Geral da Administração e do Emprego Público
Lisbon, PT
Susana Santos's Location
Lisbon Metropolitan Area, Portugal
Susana Santos's Contact Details

Susana Santos work email

Susana Santos personal email

n/a
About Susana Santos

Creative by nature and interested in everything that surrounds me since I can remember, I have always needed to deepen my knowledge in various areas.Now that I look back, I recognise that I have always felt an intrinsic need to grow. So much so that at the age of 16 I started my professional career in the banking sector where my capacity for work organisation and my natural tendency for projects stood out.In my professional career, I have over 22 years of experience with a great focus on the areas of Innovation and Digital Transformation and I have been working for the last 3 years as an IT Project Manager at Polícia Judiciária.The constant search for continuous improvement led me to develop solid knowledge in areas of project management as well as European funding programs.All this knowledge has allowed me to successfully implement several important projects, from which I highlight, the digitalization of all administrative processes supporting the investigations in the PJ and the implementation of the public procurement platform using technologies such as Blockchain and RPA.I have a degree in Business Management and my mission is to contribute to change through the way resources are managed and recognized as well as over the implementation of innovative solutions.I intend to design new business processes, inspire leaders with purpose, design innovative strategies and implement IT projects that include a vision of the future based on human values.

Susana Santos's Current Company Details
Direção-Geral da Administração e do Emprego Público

Direção-Geral Da Administração E Do Emprego Público

View
Chefe de Divisão de Planeamento e Qualidade
Lisbon, PT
Website:
dgaep.gov.pt
Employees:
396
Susana Santos Work Experience Details
  • Direção-Geral Da Administração E Do Emprego Público
    Chefe De Divisão De Planeamento E Qualidade
    Direção-Geral Da Administração E Do Emprego Público
    Lisbon, Pt
  • Direção-Geral Da Administração E Do Emprego Público (Dgaep)
    Head Of Planning And Quality Division
    Direção-Geral Da Administração E Do Emprego Público (Dgaep) Jul 2023 - Present
    Lisbon, Portugal
    Coordination of development teams for electronic platforms of recruitment and selection proceduresDeveloping proposals to improve the platforms, ensuring their continuous development and optimization platformsCoordination of technical support team for individual users and for Public Administration entities in the use of electronic platforms for processing recruitmentProposing, designing and supporting the implementation of new recruitment solutions and services within the scope of Public Administration Elaboration of data/information reports for statistical purposes and planning public employment.
  • Direção-Geral Da Administração E Do Emprego Público (Dgaep)
    Project Manager
    Direção-Geral Da Administração E Do Emprego Público (Dgaep) Feb 2023 - Jun 2023
    Lisbon, Portugal
    Plan the work packages, resources and deadlines Concept of the communication and change management planCoordinate project team members and other stakeholders (internal and external) Identify system improvements and manage escalationsMonitoring the development of the project Estimate the impact of improvements in the project scope, timescales and budget
  • Polícia Judiciária
    Project Manager | Business Process Analyst
    Polícia Judiciária Mar 2020 - Jan 2023
    Lisbon, Portugal
    Identify the scope, stakeholders, budget, objectives and activitiesPlan the work packages, resources and deadlines Prepare the communication and change management planCoordinate the teams (internal and external)Monitoring the development of the project and proposing improvementsEstimate the impact of improvements in the project's scope, timescales and budgetIdentify the main risks and propose mitigation actionsCollect, analyse and process relevant informationElaborate and execute system testsEvaluate and monitor the systems post entry into productionDocument lessons learnedMain achievements - Digitalization of all administrative processes of the criminal investigation support areas - Implementation of the integrated Platform of Forensic Science Services, which allowed to congregate the management of all forensic expertise and to digitalize the request process - Integrated administrative and financial management of 36 projects financed by National and European Funds with the implementation of the THOR system - Elaboration of innovation guides on behalf of the Collaborative Work Plan in the Public Administration, available at www.colaboraap.gov.pt
  • Polícia Judiciária
    Procurement Expert
    Polícia Judiciária Dec 2014 - Feb 2020
    Lisbon, Portugal
    Preparation of procedures for the acquisition of goods and servicesEvaluation of the request for acquisition needsPreparation of procedural documents and market consultationAnalysis of proposals and elaboration of the contractPublication of the contractMonitoring and execution of contracts, scope and deadlinesValidation of the financial execution of the contract
  • Secretaria-Geral Do Ministério Da Administração Interna
    European Project Manager
    Secretaria-Geral Do Ministério Da Administração Interna Oct 2012 - Nov 2014
    Lisbon, Portugal
    Identification of investment objectives and needsIdentification and analysis of the various financing optionsAnalysis of financing conditions, profitability and viability of investmentsPreparation, drafting and submission of applications, payment requests and reprogrammingFollow-up of audits and response to requests for clarificationProject closure and final report production
  • Secretaria-Geral Do Ministério Das Obras Públicas, Transportes E Comunicações
    European Project Manager | Financial Specialist
    Secretaria-Geral Do Ministério Das Obras Públicas, Transportes E Comunicações Jan 2008 - Sep 2012
    Lisbon, Portugal
    Administrative and financial manager of European projectsPreparation, development and control of the Secretaria-Geral investment budgetPreparation, development and control of the operating budget of the ministerial offices and other institutions of the Ministry
  • Secretaria-Geral Do Ministério Das Obras Públicas, Transportes E Comunicações
    Consultant
    Secretaria-Geral Do Ministério Das Obras Públicas, Transportes E Comunicações Mar 2005 - Dec 2007
    Lisbon, Portugal
    IT project managerIT process analyst Participation in the implementation of the ITIL Standard in the Information Systems Division
  • Deutsche Bank, S.A.
    Operations Specialist
    Deutsche Bank, S.A. Jun 2001 - Feb 2005
    Lisbon, Portugal
  • Banco Bpi
    Commercial
    Banco Bpi Oct 1999 - Jun 2001
    Lisbon, Portugal

Susana Santos Skills

Management Consulting Strategy Project Management Itil Business Strategy Governance It Strategy Innovation Management Change Management Business Planning Economics Leadership Business Process Improvement Entrepreneurship Team Management English

Susana Santos Education Details

Frequently Asked Questions about Susana Santos

What company does Susana Santos work for?

Susana Santos works for Direção-Geral Da Administração E Do Emprego Público

What is Susana Santos's role at the current company?

Susana Santos's current role is Chefe de Divisão de Planeamento e Qualidade.

What is Susana Santos's email address?

Susana Santos's email address is su****@****optc.pt

What schools did Susana Santos attend?

Susana Santos attended Iseg - Lisbon School Of Economics & Management, Universidade Lusófona De Humanidades E Tecnologias.

What skills is Susana Santos known for?

Susana Santos has skills like Management Consulting, Strategy, Project Management, Itil, Business Strategy, Governance, It Strategy, Innovation Management, Change Management, Business Planning, Economics, Leadership.

Who are Susana Santos's colleagues?

Susana Santos's colleagues are Carlos Gonçalves, Vasco Domingues, Bruno Coelho, Ana Pinho, Rosa Teixeira, Ana Matos, Augusto Anunciação.

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