Susana Klunk Mba Email & Phone Number

Helmond, North Brabant, Netherlands

Amsterdam Area

Netherlands

Amsterdam Area, Netherlands

Amsterdam Area, Netherlands

The Netherlands

• Responsible for the planning, implementation and execution of direct marketing programs and management of day-to-day client relationships for insurance and financial institution companies throughout Latin America.
• Execute projects on time, by coordinating internal and external parties. Developing and tracking budgets to reach campaign goals and expectations.
• Establishing and maintaining good cooperation and relationships with all project stakeholders.

• Maintained, tracked and supported marketing, advertising and direct marketing campaigns across the Starwood Hotels organization.
• Supported marketing strategic initiatives to acquire, retain, and develop profitable customer relationships through brand loyalty program Starwood Preferred Guest.
• Interacted with internal and external agencies to ensure creative, promotional programs, web enhancements, and marketing communications aligned with corporate strategy.
• Analyzed marketing metrics to identify cause-effect relationships between marketing promotions and its outcome to provide consumer insight.

• Reduced losses and regional shortages by 23% in 2005 and 14% in 2004 through a successful implementation and execution of the audit program. Team recognized as most effective in the Northeast region.
• Designed, developed, and implemented 14 business reports, impacting the allocation of resources for all Macy’s stores across the country.
• Supervised aspects of inventory saving company 1 million dollars in 2005 inventory.
• Created and implemented strategic plans for workflow distribution, staff realignment, and budgets to meet company’s merger objectives.
• Analyzed historic data, reviewed trend indicators, and developed bench-marking principals, generating clear information for improvement and cost reduction on a timely and accurate manner.
• Directly trained six new auditors and shortage controllers throughout the region. Whilst achieving improved communications I built a team environment and improved job performance through effective supervision and staff.

• Identified regions for firm’s expansion into the US gourmet coffee industry. Conducted marketing research including market size and growth of each sector, geographic concentrations of potential consumers, competitors.
• Interpreted and converted statistics into meaningful charts and graphs for the firm’s corporate plan and presentations.
• Developed financial models including forecasting, margin analysis and price determined based on margin analysis.

New York, NY

• Designed and implemented spreadsheets with detailed information on completed audits for use in the department and by headquarters.
• Audited and identified that an omission in an inventory project that saved the company $250 thousand dollars.

New York, NY

Prior to graduation, translated part time in the development of web pages in a start-up B2B website devoted to commodity trading.