Susan A. Email & Phone Number

Michigan, United States

Helping firms strategically evolve their Audit & Assurance services to meet new business realities and client needs through targeted resources and transformative technology solutions.

Northville, MI

• Simutainously oversaw the state & local government and the academic market segments (SLED) for the Knowledge Solutions division of Thomson Reuters Tax & Accounting.
• Target key government agencies and academic institutions that represent the largest sales potential and assist Account Managers in their pursuit of sales to targeted accounts. Respond to the needs of Account Managers.
• Develop proposals to drive new sales and retain existing business which includes the production of Request for Proposals (RFPs), Statement of Qualifications (SOQs), Request for Quotation (RFQs), Sole Source Letters as.
• Assist renewal and retention efforts by working with clients to maintain/grow business. Identify and negotiate the optimal packages to upsell existing customers and develop new revenue.

Ann Arbor, MI

• Sold web based accounting, financial reporting and tax research services to firms and corporations.
• Solicited and obtained new clientele, as well as maintain existing accounts. Developed sales cycle from initial client consultation through presentations, price negotiations and closings by way of phone and web.
• Provided exceptional service to clients by responding to specific requests, inquiries, and/or concerns to ensure product implementation and follow-through.
• Skilled in cold-calling, generating leads, cultivating accounts and developing new as well as repeat clients. Accomplishments:
• Presidents Club Award Winner
• Consistently achieved over 100% of quota

Ann Arbor, MI

• Responsible for directing and managing overall sales administration and operations simultaneously for two different inside sales teams. Tasked with achieving revenue goals, forecasting accurately, and monitoring.
• Provided individualized coaching to direct reports. Focused on developing their individual skills and talents which increased employee morale, accountability, efficiency and productivity.
• Other duties included recruitment, hiring, onboarding, coaching, facilitating sales trainings and implementing new CRM system for sales channels.

Ann Arbor, MI

• Sold online financial reporting research solutions to corporations across the United States.
• Contacted new and existing customers to conduct needs assessment and provided product recommendations. Presented customized product demonstrations to all levels of decision-makers.
• Established, nurtured and maintained client relationships with C-level corporate executives and senior managers by way of extensive customer interaction and strong communication skills. Accomplishments:
• Consistently achieved over 100% of quota
• Five-time recipient of the "Enterprise Sales Rep of the Month” award
• Promoted to Systems Team Lead in 2003