Sue Brown Email & Phone Number

Natick, Massachusetts, United States

BENEFITSCAPE is the leading specialist in ACA Compliance. Our best-in-class services & intelligent ACA_REGTECH work reporting magic for 1000s of employers on all HCMs & across all data sources.Managing Affordable Care Act Compliance Project for 100 strategic accounts representing approximately $1.5 million in annual maintenance revenue.Responsible for training and management of two direct reports with extensive client relationship management experience.Work closely with the Data Management and Development team to ensure accurate and compliant project results.Cultivate high volume of referral business from former customers and benefits brokers.Continually strive to improve on existing processes to enhance the customer onboarding process and streamline the user experience.Recognized for nurturing strong customer relationships that have resulted in multiple year contracts, increased business through ancillary products and client referrals.

Waltham, Ma

Founded in 2007, Keyword Connects by EverConnect is a pay-for-performance digital marketing company that specializes in using paid search to provide qualified, exclusive leads to its clients.Keyword Connects works with businesses of all sizes, from local to regional to national. Their platform was designed to meet a wide variety of performance-based lead generation needs. My responsibilities, reporting to the VP of Sales and Client Services, included:Contributed to a department-wide effort to reduce churn rate of new accounts (live less than four months) from almost 40% in June 2019 to less than 10% in April of 2020. Developed a trusted advisor relationship with multiple contacts within clients' business to improve campaign results and increase revenue growth.Managed onboarding of all new campaigns including landing page design, training on client portal and coordinating unique integration needs with Development.Worked closely with Finance on the communication and execution of a new billing process with the goal of streamlining the generation of invoices and financial reporting.

Wellesley, Ma

Main Data GroupData offers data and analytics reporting software for corporate governance and executive compensation. Their data is subject to a multi-tiered quality assurance process. Pearl Meyer acquired Main Data Group in August 2017 and I performed a "hybrid" role of servicing Main Data Group customers and Pearl Meyer survey clients for two years. My duties, reporting to the Director of Client Services, included:Managed relationships with corporate and consulting clients including training, project management, quarterly meetings and renewal discussions.Coordinated project requests with engineering and project teams to fulfill client requirements within estimated timeframes.Achieved 92% retention rate of consulting clients first year worth $567,000 in annual revenue.Provided peer leadership to two other Account Managers in Client Services.

Wellesley Hills, Ma

Pearl Meyer is the leading advisor to boards and senior management on the alignment of executive compensation with business and leadership strategy, making pay programs a catalyst for competitive advantage. Pearl Meyer's salary survey team provides organizations with comprehensive, accurate information that supports effective business decisions. My duties, reporting to the VP Survey Business Unit, included:Managed business relationships with 150 Survey clients in the Finance, Engineering and Technology industries.Published articles and co-wrote banking survey prospectuses to increase survey visibility.Led marketing effort to increase participation in New York Banking Compensation Survey by 30%.Project managed the 2019 Engineering and Construction Compensation Forum Survey.

Vancouver, Bc

Tokay Software, purchased by Aquatic Informatics in 2019, publishes backflow prevention management software that is used by large water purveyors, municipalities, private testers and military organizations to protect the water supply and manage effective programs. My duties as Account Manager, reporting to the President of the company, included: Marketed ancillary products to existing customer base to increase usage and revenue generation.Created marketing programs to increase revenue and broaden product usage.Managed Onsite Consulting engagements, subscription renewals and acquired new business.

Waltham, Ma

Unica Corporation was acquired by IBM in 2010 and then HCL in 2019. Unica publishes enterprise and cloud-based marketing software solutions that help businesses streamline and automate marketing processes, and understand and predict customer preferences. My duties, reporting to the VP of Customer Success, included: Managed business relationships with 22 flagship clients including JP Morgan Chase, AT&T and Capital One. Achieved 87% retention rate representing maintenance revenue of $3.8 million dollars. Received the Professional Services Quarterly Achievement Award in 2008 for successfully managing changes and issues within the AT&T account.

Interviewed Masters and PhD degree level candidates for Application Support Engineer position in the Engineering Development Group (EDG).Created process document for senior management, human resources and contract hires to faciliate new hire process.

Newton, Ma

Managed daily schedule and travel for the President and CEO of company.Performed office management duties including cultivating vendor relationships, scheduling company events and assisting Human Resources with onboarding new employees.

Managed business relationship with largest company client, IDG in Framingham, MA.Developed quarterly marketing plans to increase vendor registrations, partner revenue and site traffic to online directories.

Waltham, Ma

Managed business relationships with Strategic clients including: Microsoft, Boeing, Starbucks and Bank of America.Advocated on client's behalf with internal departments to ensure customer was optimizing use of applicant tracking software.Organized and managed national and regional user group meetings.

Bachelor Of Arts, Political Science

Benefits Certification (In Progress)

Completed 2 courses towards Certified Benefits Planner through World at Work: Total Rewards Management - March 2017 Health and Welfare.