Susan Benjamin Email & Phone Number

Phoenix, AZ, US

• Led business meetings to gather requirements and proposed cost-effective solutions involving technical changes related to Cloud platforms and system integration with the interoperability framework.
• Consistently performed analysis and created business/functional requirements utilizing Agile methodology
• Partnered with stakeholders across different business units and delivery leadership to help identify scope of project and impact across all domains
• Collaborated with business operations, stakeholders, Product Owners, and Project Managers to enhance the member experience.
• Recommended workflow improvements to improve efficiency and effectiveness of business processes and identified areas for improvement
• Collaborated with business and IT management to facilitate and optimize delivery of projects and assured adherence to Enterprise Delivery Framework

Long Beach, California, United States

• Collaborated with business and development to assess and identify gaps during system migration of a clinical tracking tool to Molina systems
• Collaborated with Project Managers, Developers, and both internal and external stakeholders to evaluate, analyze, and assess requirements while minimizing risks.
• Conducted QA testing to ensure optimal usability.
• Supported UAT by conducting functional and regression testing to ensure successful deployment.
• Leveraged JIRA to capture requirements, create user stories, track defects, and prioritize requirements
• Provided Production support to Clients

Phoenix, Arizona, United States

• Led medium to large sized projects by managing project scope, facilitating meetings, determining priorities, and ensuring on-time delivery of tasks
• Provided and supported implementation of business solutions by understanding and gathering business requirements, creating/refining user stories, defining acceptance criteria, and identifying system impacts
• Collaborated closely with development and internal team to provide efficient, cost-effective solutions and a high-quality product delivery
• Performed analysis, GUI testing, batch file/load testing, to determine root cause and recommend solution
• Developed test strategies, executed test cases, documented results, and ensured all objectives met
• Performed functional and automated regression testing to ensure system performance of Pharmacy Benefit Management and Clinical Tracking applications.

Phoenix, Arizona, United States

• Collaborated with development and internal team to ensure understanding of requirements and system impacts
• Created test strategy and test case documentation to outline scope of testing based on defined business requirements
• Executed functional testing to ensure all requirements were met
• Performed regression testing including automation to ensure system reliability
• Researched system defects to determine cause, executed database queries, and provided quick turnaround in production for business clients
• Provided training and support to new hires with pharmacy application, business processes, and other applications