Susan B. Email & Phone Number

Lago Vista Tx

Round Rock, Texas

Round Rock, Texas

Austin, Texas Area

HUMAN RESOURCES MANAGER | AUSTIN, TX | 2013-2016Grew sales by leading store teams and executing the talent acquisition process. Scheduled sales floor resources to achieve expense/profit targets and effectively deliver exceptional service. Counseled associates on range of available benefits and subsequent eligibility to ensure timely enrollment.* Increased customer satisfaction scores by 14 points by pairing selective hiring methods with consistent training.* Encouraging use of the Just Ask Program resulted in consistent top quartile, if not first-place, credit acquisition ranking.* Strategically utilized salary dollars to stay within budget and ensure coverage during peak hours.

Odessa, Tx

Executed store strategy, as well as drove sales and profit, by leading and motivating the team to create an outstanding experience for customers and deliver on operational excellence standards. Reviewed targeted sales and expense reports to quickly identify and determine causes of opportunities. Actively engaged associates and customers to facilitate and deliver an enriching customer experience. * Mentored sales support and assistant store manager to store manager positions.* Grew sales volume more than 25% in five years. Store ranking catapulted to 2nd largest in the district from 6th.* Realized the top profit for a Box C store in the company out of 350 similar stores.* Improved associate engagement 16 points.* Received Store Manager of the Year in 2011.* Recognized with the Chairman’s Award of Excellence in 2008.

Austin, Tx

Achieved profitable sales growth by leading and engaging the store’s merchandising, visual, and support teams, as well as reinforcing and supporting standards of operational excellence. Proactively partnered with store leadership team to deliver a consistent, complete, and effective hiring process. Partnered with Loss Prevention and collaborated with associates to comply with the store's shrinkage plan. Teamed with the custodial and facilities maintenance departments to ensure adherence to cleanliness, maintenance and safety standards. Managed the planning and implementation of store visual programs to ensure an exciting store environment and present customers with a strong reason to buy.AS ASSISTANT STORE MANAGER:* Increased customer satisfaction ratings and courteous/respectful associates rating to meets or above standard.* Improved new hire certification to 100%.* Reduced turnover by 10% over a rolling 12 month period in a competitive retail environment.

Austin, Tx

Strategized with specialists/experts to plan and execute all merchandising and visual elements, including pricing and signing. Sourced and screened talent.* Transitioned successfully from a closing location to a new location by ensuring staffing was monitored, visual standards were met, and associate engagement was nurtured.* Increased total store sales over plan by 6.7%, merchandise sales by 4%, and catalog referral dollar goal by 16%.* Achieved breakthrough EBIT results of 64% over plan through outstanding expense management.

Austin, Tx

Drove profitability by inspiring associates to achieve top levels of performance, training and developing sales-driven associates, executing major events successfully, and creating an outstanding customer experience.* Achieved sales goal in women’s clothing and accessories by 2.7% by driving major events.* Ensured the effective use of space and store environment to drives sales growth and visual presentation.

Austin, Tx

Directed the planning and implementation of store visual programs, in partnership with company planners, to ensure high core standards and an exciting, credible visual environment. Conducted ongoing training and coaching of all associates to ensure an understanding of visual merchandising techniques. Challenged merchandise placement and presentation of slow-selling items and developed solutions. Coordinated store renewal to ensure visual standard maintenance and store layout set to prescribed guidelines. Developed and implemented action plans for the Top 26 Big Events with the store team.* Mentored three visual associates to visual or replenishment supervisory positions within the company.* Co-conducted a District Meeting Walkthrough with district staff that reinforced core standards, impact planner implementation, and extra effort visual techniques to support company marketing, events, and planners.* Maintained excellent visual execution and store layout set to prescribed guidelines during a nine-month store modification process despite constant timeline changes by contractors.