Review, analyze, write, and interpret functional specification documents to define requirements.• Delivered new functionality by certifying releases and meeting with customers to discuss future needs.• Anticipated product release issues and took corrective action, escalating as needed, to resolve and achieve quality standard commitments.• Focused support team attention toward problem correction by tapping into drill down skills to investigate failures and diagnose causes.• Acknowledged as a subject matter expert who could lead and mentor junior quality assurance engineers.• Excels in team environments as demonstrated by coordinating testing efforts with Business Analysts, Project Managers and Developers. • Operated as Senior Quality Assurance Analyst during key organizational changes.

Managed $17M of merchandise annually (housewares, domestics and china) for 140 stores throughout the Midwest. Trained new merchandise analysts on company systems and processes.• Analyzed selling trends and make recommendations to buyers.• Met with vendors to establish plans, assortments, address inventory issues, and inventory levels.• Ordered merchandise to needs, plan, and project distribution to store. Estimated and maintained percent in stock rate on basic merchandise for 140 stores.• Performed end-user testing on new desktop applications for buying office.

Worked as liaison for the buyer between vendors and stores.• Input, distributed, and tracked orders.

Supervised 8 sales associates and set and maintained merchandise presentation based on company directive.• Protected brand reputation by providing for high degree of customer service.