Susan Burk Email & Phone Number

Washington, United States

United States

United States

Drove client education initiatives to navigate compliance challenges and leverage opportunities within Microsoft software environment. Conducted thorough Software Asset Management (SAM) baseline assessments, including software deployments, license entitlement, and identification of licensing gaps to guarantee optimal compliance. Established strong presence as Microsoft Licensing Specialist, guiding customers through intricacies of product-specific licensing and alignment with Microsoft license agreements.▪ Contributed to cost savings and operational efficiency enhancements by analyzing and presenting optimization strategies.▪ Ensured clients remained informed by offering expert counsel on licensing terms and consistently communicating updates on changes in licensing regulations.

United States

Delivered tailored Effective License Positions, successfully identifying and addressing nuanced licensing gaps. Strengthened compliance through documentation of customer software deployments, strategically utilizing various data points from cutting-edge inventory tools and internal resources. ▪ Elevated client license entitlement precision through detailed evaluation of diverse licensing agreements and purchases in Microsoft Software Asset Management baseline reviews.▪ Boosted returns on software investments by spearheading and implementing targeted software optimization measures.▪ Enhanced operational efficiency by deploying enduring Software Asset Management practices, offering unique insights and customized recommendations for tools and managed services.▪ Strategically reduced multi-national company's $5M licensing deficit to $1M through accomplished audit defense, employing meticulous analysis and presenting indisputable licensing terms.

United States

Engaged with clients to understand their business requirements, assessed current licensing structures, and provided strategic recommendations for optimizing licensing agreements. Delivered dynamic training sessions to customers, educating them on Microsoft licensing intricacies, product-specific details, and changes in licensing term.▪ Empowered organizations as an independent consultant, identifying opportunities for process improvement, cost savings, and efficiency gains related to Microsoft licensing.▪ Leveraged Microsoft Volume Licensing expertise as a licensing desk subject matter expert, software licensing trainer, and Software Asset Management analyst.

Redmond, Washington, United States

Assisted key partners in conducting detailed reviews of Software Asset Management (SAM) engagement results, ensuring accuracy and relevance. Spearheaded initiatives to establish consistency and predictability in stakeholder interactions with customers, instilling confidence in licensing compliance measures. Offered innovative solutions to intricate licensing scenarios, empowering clients with a clear understanding of Microsoft's role in seamless attainment and maintenance of compliance.▪ Fostered culture of more effective business and opportunity management by proactively providing targeted coaching to SAM partners and internal stakeholders.▪ Coordinated improvement of end-customer licensing assessments by working in close cooperation with Microsoft Account Teams and Strategic Partners.▪ Delivered unparalleled expertise in volume licensing, optimizing Enterprise Agreements, Subscriptions, and Select offerings for impactful outcomes.

United States

Led and documented innovative escalation procedures, resolving problems and enhancing overall operational performance.▪ Achieved positive impact on customer satisfaction and heightened visibility into issues through adept management of complex, mission-critical escalations, primarily focused on Microsoft Licensing.▪ Facilitated seamless onboarding of new team members through comprehensive interviews, effective training, and mentorship, ultimately contributing to the development of a skilled and cohesive team.▪ Drove reversal of critical compatibility decisions at Microsoft concerning Windows Server 2012 R2 and Exchange 2010, showcasing foresight in highlighting potential licensing implications overlooked by the product team.

• Partnered with other regions to create and implement programs and procedures to decrease software piracy • Responsible for obtaining and understanding regional commentary for global MBRs; explaining drivers for missed targets as well as mitigation plans to get back on track• Responsible for reviewing and communicating tool changes, new product releases, new program initiatives and new processes

• Managed customer escalations for a number of products and programs with a focus on Microsoft Licensing• Helped establish an initial list of Subject Matter Experts to partner with our team in resolving escalations• Created and documented a number of escalation processes for the team managing licensing cases

• Served as a Microsoft Licensing Subject Matter Expert for Corporate customers and Microsoft Partners• Responsible for providing accurate and detailed answers to questions about licensing specific Microsoft Products and Volume License agreements

• Received incoming calls from customers seeking technical support for Microsoft software and hardware• Provided first tier support in troubleshooting and correcting technical issues

Police, Fire And Ems Emergency 911 Dispatcher

• Dispatched police officers, firefighters, emergency medical technicians and paramedics to calls for service• Received incoming 911 emergency calls from victims who at times were under extreme duress• Coordinated with other agencies on mutual assistance calls including other police, fire and EMS agencies, Airlift Northwest, Wildlife agents, FBI, DEA, CIA and ATF• Served as an instructor for new dispatch academies