Susan Detillio, Csm, Brmp Email & Phone Number

Columbus, Ohio

Columbus, Ohio Area

Columbus, Ohio Area

◆ Provided strategic and operational leadership for 2 CTOs, including 65+ associates.◆ Responsible for financial management and reconciliation of travel and training budgets.◆ Led the tactical and staff weekly meetings.◆ Organized and updated Visual Management boards (Taskboard and physical boards).◆ Planned and created the agenda of multi-day strategic meetings and all associate meetings up to 4 times per year for each CTO.◆ Orchestrated initiatives aligned with the enterprise and office strategies, which enabled the areas to support the business.◆ Created and continuously improved the business management processes, such as travel and training requests, expense management, and strategic meeting planning.◆ Led team of 3 Agile Developers to redesign internal SharePoint sites for CLA & PLD CTO.◆ Served as a single-point-of-contact for Human Resources, Corporate Real Estate, Communications, and Financial Management.

Columbus, Ohio Area

◆ Implemented the Portfolio Coordinator position, which included: creating the monthly forecast for 100+ resources; managing demand and resource capacity within Clarity to ensure appropriate allocations of resources; and managing project plans within Clarity to reflect Run work, resulting in on-time delivery of projects.◆ Served as Project Manager for a variety of internal NFEA AES projects.

Columbus, Ohio Area

◆ Successfully implemented portfolio, demand, and resource management processes, tools, and reporting in NF and Enterprise Applications BSAs, while collaborating with IT and stakeholders.◆ Created and enabled the demand, resource capacity, and portfolio management to establish tool (Clarity) and reporting guidelines, capabilities, and standards, which ensured data integrity and provided data analytics.◆ Delivered education and training for 10 Portfolio Leaders and 30+ Resource Managers, regarding the implementation of portfolio, demand, and resource management.◆ Provided support for continuous improvement and capability uplift, helping to achieve organizational efficiencies for all Enterprise Applications and NF BSAs.◆ Responsible for preparation, data analysis, continuous improvement, and delivery of the monthly, executive-level presentations for Enterprise Applications, enabling executives to make resource and funding decisions for their portfolios.◆ Served as prominent contributor on the high-performing team awarded with “Agility Made Possible” Progress Award in Service and Portfolio Management, by CA Technologies.◆ Selected to represent BTO on 2013 and 2014 OCEO Associate Advisory Group.

Columbus, Ohio Area

◆ Provided solutions analysis (requirements and testing activities) on regulatory legal and compliance projects, including D3P (SEC Rule 17a-4), Litigation Advisor, Suit Satisfaction Survey, and Claims Quality Review.◆ Successfully led the creation, roll-out, and management of the Demand and Resource Management processes in the Legal, Compliance, and Shared Services BSAs, which resulted in more efficient resource management and project management.◆ Served as member of the Corporate Applications Transformation Process Team for Demand and Resource Management.◆ Responsible for the portfolio management for Legal, Compliance, and Shared Services (LCSS).◆ Participated in business continuity and disaster recovery planning.◆ Mentored 4 junior Solutions Analysts.

Columbus, Ohio Area

◆ Supervised a team of 5 IT Analysts.◆ Managed the creation of initial enterprise-wide information management compliance processes (paper & electronic), based on legal, regulatory, and business needs at the federal, state, and local levels. ◆ Directed 4 inventory process cycles, concluding in executive presentations to the business units.◆ Coordinated the creation of the enterprise-wide records retention schedule, enabling IT to destroy unnecessary documents and to save off-site/on-site storage space and machine processing time.

Columbus, Ohio Area

◆ Served as Program Manager for several large projects related to library services and data management.◆ Supervised 13 development staffers and monitored activities related to recruiting, evaluating, budgeting, coaching, and scheduling within a major corporate division.◆ Strategically planned and directed the migration of a large library services system from legacy platform onto Linux and AIX platforms using Java, web services, Oracle, and Sybase, which enabled future enhancements to be developed in half the time.◆ Supervised 3 Project Managers with teams averaging 8 Software Developers each.◆ Utilized Agile methodologies to achieve on-time project delivery with a $5 million budget, saving $900K in hardware and license costs. (Project was ISO 9001 and ISO ILL compliant.)◆ Managed all phases of library services projects, including Interlibrary Loan, Policies Directory, and Group Catalogs, while adhering to ISO 9001, budgets, schedules, testing, and risk analysis.

Columbus, Ohio Area

Columbus, Ohio Area

Master Of Information Strategy, Systems & Technology (Misst), 4.0 Gpa

Bachelor Of Arts - Ba, Computer & Information Science

Psychology graduate work, Computer Science degree.

Graduate Coursework, Comparative & Physiological Psychology

Bachelor Of Science - Bs, Psychology