Susan Friedman Email and Phone Number

•Establish rental rates, evaluate and recommend rental pricing strategies to maximize profitability, rent units and revenue generation.•Manage all unit turns, maintenance and housekeeping to assure quality control while effectively controlling cost.•Develop and implement policies and procedures maintaining legal compliance with Fair Housing, state and federal laws.•Successfully turned around high delinquency rate by communicating with residents and improving the process for collecting and tracking payments.•Investigate and resolve resident complaints with strong customer service and communication skills while keeping in accordance with fair housing laws.•Responsible for website, social media, and marketing, ads, promotions etc.•Collecting rents, pre-move out inspections, move ins and outs.•Acquire new residents by implementing effective marketing initiatives for existing and potential residents.•Conduct property tours for prospective tenants.•Enforce occupancy policies; contact residents in violation of policies with resolution.•Implement and facilitate a proactive preventive maintenance policy, tracking and recording any inefficiency before they develop.•Present monthly management reports including updates on administrative items, financial situation and condition of the property.•Interview, hire, train and performance manage onsite staff.•Source and select contractors to perform necessary maintenance or repairs.•Maintained a comprehensive vendor management system of records.•Ensuring compliance to health and safety requirements of building.•Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

•Handled the operations of the business.•Planning, organizing, staffing, leading, and controlling a staff of 20+ to ensure the highest quality customer service and QC between the FOH and BOH with an outstanding ability to understand and solve critical issues.•Sales, customer service, up selling, event and event planning,•Resolution response and liaison with excellent communication writing skills.•Restaurant, hotel, wedding and catering events manager.•Create event packages including pricing, assure BEO’s for events are completed, reviewed, duties are delegated and organized.•Head up and managed event trade shows to increase revenue.•Analyze current trends and set sales goals.•POS and reservation system reporting, sales, marketing, budgeting and forecasting.•Progressive detailed oriented leadership and management skills.•Staff scheduling, payroll, reporting, end of day cash balancing, auditing and closing.•Managing and approving staff hours OT and vacation pay.•Creatively maintained all advertising, social media, website, marketing, weekly newsletters and email blast.•Read and responded to all reviews, negative and positive from media sources. Interact with customers to ensure all inquiries and complaints are handled promptly and respectfully.•Interviewed applicants, hiring, termination, supervising, and training, motivating and handling all grievances.•Planning and maintaining business systems, procedures, and policies that enable and encourage the optimum performance of the team.

•Hands-on management of operations and maintenance of multiple properties and the management team of one restaurant, inn and spa.•Establish rental rates, evaluate and recommend rental pricing strategies, rent units to maximize profitability and revenue generation.•Executed the properties marketing plan and maximized use of the marketing programs to increase prospect traffic weekly.•Orchestrated a property overhaul to include overdue inspections, file audits, staff training, and gaining resident trust.•Conducted daily and weekly briefings for property efficiency.•Acquired new tenants by advertising vacancies and obtaining referrals from current tenants.•Project manager on renovations and remodels.•Hire, mentor, train, and terminate staff efficiently and handled all employee grievances.•Maintain the highest level of customer service for prospects, residents, vendors, and corporate departments.•Maintained outstanding monthly receivables and a high occupancy rate.•Managed expenses closely and within budget, communicated any overages in advance, actively pursued expense savings.

•Consistently exceeded sales goals.•Inventory management and productivity.•Staging spaces and designing showroom.•Manage a staff of 10-12 employees and interns.•Bookkeeping and accounting.•Extensive knowledge of operations of showroom.•Hanging and pricing of textiles.•Excellent communication and writing skills.•Set pricing, negotiate special deals, consult with staff, and successfully handle key accounts.•Reduce costs of staff by restructuring functions of eliminating redundancies, properly training and cross-training staff including all employee recruitment, as well as performing regular employee reviews.•Negotiated with vendors to improve lead time, get best pricing and resolve complaints.•Developed and implanted intern program with local and state colleges/universities.•Showroom and outside sales presenting to designers and architect’s new and specialized vendor products and art from our local artist of the PNW.•Event planning for artist, designers, vendors and clients in the design industry.•Sell premier products to designers, yacht world and hospitality groups through accurate assessment of client needs and product knowledge.

•Managed accounts / Outside vendors.•Collections / third party and legal preparation.•Analyze customer payment history to determine risk.•Research, review and reconcile cash applications.•Maintain excellent account documentation in data base.•Recommend solutions to resolve.•Review payable as contra for receivables.•Successfully managed daily goals with constant deadlines.•Strong client communication / customer relations.•Liaison specialist with excellent leadership skills.•Credit card authorizations with monthly reconciliation reporting.•Interview for recruiting / sales / train staff.

-Manage drapery manufacturing and showroom of fabrics, window treatments and hardwares-Customer Service with take charge solutions to resolve-High volume sales and marketing-Project manager-Sales / Interior Design-Maintain excellent relationship with Interior Designers, Architects and Vendors-Bookkeeper-Keeping up with constant industry changes-Assisting with design elements and color stories-Manager staff /training and recruiting-Showroom design and displaying-Networking-Implemented OSHA into company policies and procedures-Managed and planned lead time projections and schedule-Meeting deadline and setting and keeping goals for continuous growth and improvement -Shipping and receiving