Sue Hutton, Lvmt, Cvpm Email & Phone Number

Columbia, Tn, Us

Rahway, New Jersey, Us

Portland, Maine, Us

Developed and maintained strong relationships with veterinary practices to support their operational and clinical needs.Provided expert guidance on Covetrus products and services, enhancing client satisfaction and loyalty.Collaborated with cross-functional teams to implement strategic initiatives and achieve sales targets.Analyzed market trends and client feedback to identify opportunities for business growth.Delivered training and support to veterinary staff, ensuring optimal use of Covetrus solutions.

Portland, Maine, Us

Drive sales of cutting-edge technology solutions within the veterinary sector. PIMS, prescription management, integrated payments and reminder software to enhance operational efficiency are all part of our portfolio of solutions.Proficiently utilized Salesforce (uCRM), Gainsight, and Tableau to manage and analyze account data, optimizing customer interactions and sales strategies.Conducted comprehensive training sessions for DVMs, Practice Managers, and technical teams on software implementation and utilization, ensuring seamless integration with online store functionalities.Honored as "2020 Rookie of the Year" for exceptional sales performance and significant contributions to customer acquisition and retention initiatives.

Franklin, Tn, Us

Managed operations for Animalia Health and Wellness, a prominent Franklin, TN veterinary practice with a seven-acre campus.Directed a team of 45 staff members, including seven veterinarians, overseeing routine and comprehensive care for dogs and cats.Managed inventory, payroll, accounts payable/receivable, and bank statement reconciliation.Applied AAHA chart of accounts for coding income and fees, and created budgets to track payroll, revenue, and expenses.Handled HR functions including recruitment, onboarding, employee relations, and disciplinary actions.Coordinated continuing education and licensing for doctors, and managed accreditation through AAHA.Supported veterinary procedures and emergency care as needed.Led staff meetings, implemented policies, and monitored staff performance evaluations.Managed marketing efforts, including social media, website design, and SEO to enhance practice visibility and client engagement.

Spring Hill, Tennessee, Us

Managed operations for a three-doctor, small animal veterinary practice, ensuring efficient daily functioning.Oversaw financial aspects including payroll, inventory, accounts payable/receivable, and budgeting.Led regulatory compliance efforts, maintaining accreditation through American Animal Hospital Association (AAHA).Directed human resources activities, from recruitment and onboarding to performance evaluations and disciplinary actions.Implemented strategic marketing initiatives, enhancing practice visibility through social media, website management, and SEO.

Oversaw the entire facility, with a primary focus on the veterinary practice, ensuring smooth operations across various departments.Managed building maintenance, addressing and resolving any interior and exterior issues promptly.Handled employee relations, including resolving grievances, managing personnel files, and executing disciplinary actions, counseling, demotions, and terminations.Coordinated hiring processes, including conducting interviews, processing new hires, and handling exit interviews.Assisted doctors with various veterinary procedures, including phlebotomy, surgical procedures, radiography, cystocentesis, IV catheter placement, calculating fluid therapy and drug dosages, and routine appointments.Planned and led monthly staff meetings to address employee concerns and implement hospital-wide improvements.Promoted the sale of veterinary products, treatment plans, and other animal healthcare services.Managed inventory, ensuring the timely ordering of medical supplies.Supervised staff performance, conducted evaluations, and coordinated feedback sessions with employees.Resolved and managed client grievances and customer service issues, maintaining high levels of client satisfaction.Oversaw nursing care and patient care processes, ensuring the highest standards of veterinary care.

Coral Springs, Florida, Us

Managed a team of 60+ veterinary technicians, overseeing nursing care in outpatient, emergency, specialty, ICU, and surgical departments.Planned and led monthly staff meetings to address concerns and drive department-wide improvements.Organized and implemented employee training on various veterinary nursing subjects to enhance work performance.Developed, implemented, and supported new policies and procedures as directed by the Hospital Director.Handled employee relations, including grievance resolution, disciplinary actions, counseling, demotions, and terminations.Documented and monitored staff evaluations, ensuring continuous performance improvement.Managed staff scheduling using ADP Time and Attendance, monitoring overtime and ensuring optimal coverage.Ensured adherence to American Animal Hospital Association (AAHA) standards and coordinated the accreditation process, achieving the first Emergency and Critical Care accreditation for the hospital.Provided continuous patient care, including phlebotomy, blood pressure analysis, IV catheter placement, cystocentesis, telemetry monitoring, and anesthetic recovery.Assisted doctors with emergency and critical care procedures, monitored patients during advanced imaging (CT, MRI), and communicated with clients about diseases, nutrition, and postoperative care.

Turco Animal Hospital is a five doctor practice serving southern Rhode Island for routine and emergency care. My position at the hospital required managing twenty staff members (including doctors), overseeing the daily operations of the hospital inclusive of but not limited to:• Prevention and resolution of any building related maintenance issues (interior and exterior). • Payroll management • Process accounts payable so as to continuously monitor fluctuations within accounts receivable. • Review and report daily revenue and payroll percentages to ensure maximum contribution to the hospital. • Resolve employee grievances, document and manage personnel files, employee disciplinary action, counseling, demotions and terminations. • Coordinate interviews, process new hires and exit interviews. • Post job openings as they become available. • Respond to workmen's compensation and unemployment claims. • Organize and document doctor continuing education requirements, state and DEA licensing. • Process professional employee reimbursements. • Assist doctors with a variety of veterinary procedures including: phlebotomy, surgical procedures, radiography, cystocentisis, IV catheter placement, calculating fluid therapy and drug dosages, emergency patient care, and routine appointments. • Plan and lead monthly staff meetings to address employee concerns, and hospital wide improvements. • Promote the sale of veterinary products, treatment plans and other animal health care needs. • Coordinate all preventative care and medical treatments at the Westerly Animal Shelter.

East Greenwich, Ri, Us

Responsibilities at Ocean State Veterinary Specialists involved caring for patients in both the ICU and general treatment ward inclusive of but not limited to: • Phlebotomy • IV Catheter Placement • Blood pressure analysis • Ultrasound guided cystocentesis • Properly setup and monitor IV fluid therapy and calculate medications. • Responding to emergency patients arriving at the hospital. • Obtaining digital radiographs. • Pre-emptive pain management in post operative patients. • Recognize and notify doctors of a decline in patient health. • Assist doctors with emergency patients requiring immediate, life saving supportive care.I began working at Ocean State Veterinary Specialists just prior to starting schooling for a career in Veterinary Technology. Working as a receptionist for this emergency/referral hospital gave me significant insight as to what a career would be like in the animal health field.

Associate Of Arts And Sciences - Aas, Veterinary Technology

Business Administration And Management, General

Licensed Estetician, Esthetics