Susan Weber Email & Phone Number

San Francisco Bay Area

• Set strategies, coach teams, lead metrics-driven programs and improve processes. Results consistently exceed customer expectations. Trusted partner and advisor - all levels.
• Led program to replace LAM Research’s global call center. New system benefits and process improvements resulted in 30% productivity savings, which translated to $2.7M cost avoidance from not hiring new staff.
• Led BIA/BCP program for Corsair Memory gaming. Made recommendations to mitigate risks associated with global manufacturing, facilities and cybersecurity.
• Created and delivered data safety cybersecurity training for City of Berkeley. Covered examples of bay area city governments that have been recently hacked and how they could’ve been prevented.

Berkeley, California, United States

• Collaboratively set strategy, implemented Agile, improved SDLC processes and drove program management to transition behind schedule $20M+ ITSM cloud migration program to 30% faster, on-time delivery.
• Established and trained on product metrics, KPIs and business process improvements, which increased staff efficiency 40%+ far exceeding program success criteria and enabled consistent SLA attainment.
• Increased end user productivity and satisfaction 20%+ by collecting and analyzing qualitative and quantitative data, streamlining touch points, implementing knowledge base, and improving usability.
• Implemented new P&L cost justification model, which resulted in faster decision making based on business value and 20%+ reduction in projects not cost justified.

San Francisco Bay Area

• Helped close deal and was lead Consultant on UC Berkeley engagement.

San Francisco CA

• SaaS startup that measured advertising and branding effectiveness, and provided ROI recommendations for enterprise clients such as Microsoft, Novartis and Nissan. Was brought on to prepare company for acquisition.
• Provided hands-on cross-functional leadership for multiple teams, improved processes, oversaw code and infrastructure documentation and moved infrastructure to the cloud using PaaS.
• Partnered with clients such as Novartis and GSK to understand needs and redesign customer-facing study results, which increased customer retention 30%.
• Participated in road shows resulting in acquisition by Symphony Technology Group.Speaking Engagements--------------------------CIO Summits - "Benefits of Cloud Migration"

Santa Rosa, CA

• Global provider of business education based on "E-Myth Revisited", top selling business book published in 145+ languages and taught in 118+ universities. Customers included Ace Hardware and American Express.
• Set strategy to convert paper curriculum delivered by phone into self-paced multimedia rich e-learning products available 24x7 enabling global scalability at high-profit margin.
• Built award-winning teams, processes, and led Agile design, development and GTM of SaaS e-learning products from scratch:- 6 months after launch we had positive ROI, customers in 50+ countries and 90% satisfaction.
• Increased global brand awareness and revenue 20% through international events, global partnerships, and international speaking engagements on entrepreneurial topics.
• Helped close deals and led implementation of e-learning platform for enterprise customers including the Small Business Administration and American Express resulting in 20% increase in US revenue. Awards--------
• "International Award for Best Use of Interactive Digital Multimedia..." for world-class UX, global usability, innovative features and global customer satisfaction

San Francisco, California, United States

• Led Technical Program Management during fast-paced startup phase of Bank.
• Partnered with Business and IT Directors, drove alignment and led 10+ cross-functional business and technical teams including vendors for $30M+ Bank - Brokerage integration phase.
• Established and led Executive Steering Committee, which had strong focus on risk assessment and mitigation because of complexity of funds transfer between Bank and Brokerage.

• Startup that was first provider of enterprise SaaS survey, panel and analytics platform for market research. Clients included 100+ of Fortune 500. Acquired by Survey Monkey and Metrix Labs.
• Built processes, teams, and led Product, Program Management, Engineering and 24 x 7 operations during fast-paced growth from second round of funding to profitability, $50M+ revenue and 100+ staff.
• Led implementation of market research product for Procter & Gamble and General Mills, which enabled them to reduce consumer research costs 50%, far exceeding their expectations, and they became investors.
• Won awards from $15 billion US National Market Research Industry and Forbes for Zoomerang.

Novato, California, United States

• Part of Allianz SE, which is a multi-billion-dollar financial services international conglomerate. Had over 10,000 employees and 50+ offices nationwide.
• Set strategies and led enterprise-wide cross-functional teams of 200+ for multiple lines of business, diverse technologies, platforms, software and vendors. Responsible for budget of $30M+.

Bachelor Of Science - Bs, Computer Science

Activities and Societies: • Upsilon Pi Epsilon (National Computer Science Honorary)

Scientific Teaching: Learner Centered Instructional Design & Teaching