Cross Functional Liaison between Aging and Disability Resource Centers, customers and financial operational side to ensure seamless vetting of potential program participants for new Wisconsin state level pilot program. Establish processes, remove inefficiencies and identify, create and execute company wide operations training.

Lead product vision, roadmap, requirements, research and communication of $10 million + Saas product. Collaborated with services and consulting business lines also to identify and translate market need to innovative and user centric products and services in EHS.

As the head of Product and Instructional Design teams, I successfully devised and implemented strategies that led to the creation and launch of innovative learning products, strengthening the brand, portfolio, and revenue. I prioritized online and virtual/augmented reality products, incorporating customer feedback and enhancing engagement. My leadership resulted in the successful launch of a groundbreaking VR product lane, securing early adopters before the launch.

Represented the voice of the audience to build new Saas learning products from early stage planning and assessment through organization and market launch achieving 139% of goal first quarter.•Deep experience with the research, purchase, implementation, build, marketing, and technical support for “big box” and smaller Learning Management Systems•Accomplished communicator with two decades of learning management experience, able to build rapport with all levels and functional teams within and outside an organization.•A trusted senior advisor to corporate leadership on designing, building, and implementing key training strategies to drive organizational efficiencies in performance and operations that meet generational learning expectations.

Led a new Learning & Development department for decentralized international transportation company serving government agencies, cities, transit authorities and airports. Directed the vision, priorities, roadmap, team creation, action plan and target goals. Managed development and deployment of the embedded learning initiative throughout leadership.• Collaborated with key leadership to identify high performers and establish a new leadership succession program and pre/post learning KPIs• Created two 6-month Leadership level programs including project plan, performance rubrics and metrics program tied to company values; developed blended learning of webinars, micro learning, job aids, eLearning, and instructor lead training• Strengthened relationships with decentralized divisions by providing needs assessments and learning opportunities to create brand awareness and establish learning process • Managed all operational aspects of in-person instructor-led learning programs, including resources and schedule

Directed the re-engineering of the LMS Design team workflow processes and building technical solutions via operational business request processes and systems, and implementation of a University help desk to promote learning and development knowledge sharing for 16,000 employees. Created team metrics and quality audit programs, strengthening links between stakeholders and learning team, establishing a seamless exchange between internal client requests, learning developers and capacity planning schedule to reduce workflow surges. • Restructured and realigned team positions and coached personnel on a consultative approach adding value to our services and products • Identified high-performing team members via Talent Management tools and mentored for succession planning• Led a 7-member learning LMS team in production of 83K learning compliance records with 0.008% error rate, improving external audit results and reducing potential corporate penalties• Implemented new LMS help desk reducing tickets by 25% due to improved timeliness in response and resolution, and increased client communication • Established best practices, policies and procedures reducing internal team friction while creating new quality audit process that collectively improved team learning product quality to 99% of client expectations

Led learning and development department for corporate, field and over 200 external partner companies to improve overall performance and consistency of service. Chaired Education Committee leadership team over multiple satellite Universities collaborating on and developing best practices, new LMS tools and learning programs critical to business strategies, such as ecommerce and mobile learning. Managed University including third party content and LMS vendor contracts.• Managed budget for 28 company University with running surpluses of 40%• Increased financial and operational performance 23% via development of company’s first role-based succession program including project management, needs assessments, instructional design, and creation of first company training scorecard• Expanded university from 1,000 learners to 10,000+ under a 5-year business growth plan• Developed New Employee training program• Researched, contract negotiated, purchased set up and implemented new LMS for mobile and ecommerce functionality• Grew university client base from 8 to 28 external companies through strategic development of learning products, new LMS tools and defining learning solutions for company performance issues• Leveraged competitive market analysis to strategically position for-profit University as #1 education leader in Industry• Represented Talent Management annually at National Conference, delivering speaking engagements, updates and University demonstrations• Reduced consultant expenses by $20K through selection, migration and training of 10,000 users on the new LMS• Prepared quarterly reports and presentation updates on training initiatives for President, Board of Directors, University Advisory Committee