Susan A. Email & Phone Number

Brookfield, WI, US

Wauwatosa, Wisconsin, US

Cross Functional Liaison between Aging and Disability Resource Centers, customers and financial operational side to ensure seamless vetting of potential program participants for new Wisconsin state level pilot program. Establish processes, remove inefficiencies and identify, create and execute company wide operations training.

Neenah, WI, US

Lead product vision, roadmap, requirements, research and communication of $10 million + Saas product. Collaborated with services and consulting business lines also to identify and translate market need to innovative and user centric products and services in EHS.

West Bend, WI, US

As the head of Product and Instructional Design teams, I successfully devised and implemented strategies that led to the creation and launch of innovative learning products, strengthening the brand, portfolio, and revenue. I prioritized online and virtual/augmented reality products, incorporating customer feedback and enhancing engagement. My leadership.

Chicago, IL, US

• Represented the voice of the audience to build new Saas learning products from early stage planning and assessment through organization and market launch achieving 139% of goal first quarter.
• Deep experience with the research, purchase, implementation, build, marketing, and technical support for “big box” and smaller Learning Management Systems
• Accomplished communicator with two decades of learning management experience, able to build rapport with all levels and functional teams within and outside an organization.
• A trusted senior advisor to corporate leadership on designing, building, and implementing key training strategies to drive organizational efficiencies in performance and operations that meet generational learning.

Lombard, Illinois, US

• Led a new Learning & Development department for decentralized international transportation company serving government agencies, cities, transit authorities and airports. Directed the vision, priorities, roadmap, team.
• Collaborated with key leadership to identify high performers and establish a new leadership succession program and pre/post learning KPIs
• Created two 6-month Leadership level programs including project plan, performance rubrics and metrics program tied to company values; developed blended learning of webinars, micro learning, job aids, eLearning, and.
• Strengthened relationships with decentralized divisions by providing needs assessments and learning opportunities to create brand awareness and establish learning process
• Managed all operational aspects of in-person instructor-led learning programs, including resources and schedule

Riverwoods, IL, US

• Directed the re-engineering of the LMS Design team workflow processes and building technical solutions via operational business request processes and systems, and implementation of a University help desk to promote.
• Restructured and realigned team positions and coached personnel on a consultative approach adding value to our services and products
• Identified high-performing team members via Talent Management tools and mentored for succession planning
• Led a 7-member learning LMS team in production of 83K learning compliance records with 0.008% error rate, improving external audit results and reducing potential corporate penalties
• Implemented new LMS help desk reducing tickets by 25% due to improved timeliness in response and resolution, and increased client communication
• Established best practices, policies and procedures reducing internal team friction while creating new quality audit process that collectively improved team learning product quality to 99% of client expectations

Memphis, Tennessee, US

• Led learning and development department for corporate, field and over 200 external partner companies to improve overall performance and consistency of service. Chaired Education Committee leadership team over multiple.
• Managed budget for 28 company University with running surpluses of 40%
• Increased financial and operational performance 23% via development of company’s first role-based succession program including project management, needs assessments, instructional design, and creation of first company.
• Expanded university from 1,000 learners to 10,000+ under a 5-year business growth plan
• Developed New Employee training program
• Researched, contract negotiated, purchased set up and implemented new LMS for mobile and ecommerce functionality

Master Of Education - Med, Elementary Education

Bachelor Of Science - Bs