Susan Fletcher Email & Phone Number

Richmond, Va

Coordinate Human Resources activities and provide high quality customer service to support employee retention and recognition following all established protocols and procedures; maintain strict confidentiality of all human resources documentation and protected information.

Coordinate recruitment activities and provide high quality customer service to support employee retention and recognition following all established protocols and procedures; maintain confidentiality of all human resources documentation and protected information.Coordinate and administer all recruitment activities and support the hiring needs of the organization through various means, including job fairs, community outreach, website maintenance, advertisement and other search mechanisms. Maintain all processes related to applicant tracking and recruitment by following established processes and procedures, including EEO and other related reporting. Responsible for the maintenance of the AOD applicant tracking system, employment website and the coordination of all pre-employment and reference process.Coordinate and administer assigned employee programs, including the Holiday Gift Program, Referral Bonus Program and the In Touch Newsletter.Serve as a Presenter at the bi-weekly New Employee Orientation and ensure a designated back-up is available in the event of an absence or scheduling conflict.Serve as back-up to HR Assistant and be familiar with related responsibilities and procedures of the Human Resources front desk operations.Provide back-up for any data entry into the HRIS or other required system and additional duties as assigned.

Provide high quality human resources assistance and exceptional customer services to staff, visitors, and the human resources team following all established protocols and procedures; maintain strict confidentiality of all human resources documentation and protected information while providing overall administrative support to the manager and director. •Greet and assist all visitors to the human resources department and provide exceptional front desk customer service, including telephone communication•Coordinate and administer employee programs related to employee support, recognition, discount services, commendation and celebration, including serving on the Employee Activity Committee (EAC) •Organize and maintain all related front desk materials to ensure other department professionals can locate such items as needed to ensure a high level of customer service is provided at all times •Coordinate and maintain employee files and central filing system. Set up new employee files and appropriately distribute related forms and documents. Ensure all recordkeeping follows established protocol and procedures and that all information is maintained in a confidential, secure and organized manner•Order department supplies, ensure inventory is maintained in an efficient manner and process payment requests and supply requisition forms for signature•Maintain staff photo directory and new employee badge system•Provide assistance as assigned with the AOD HRIS and related modules•Provide administrative support to department, manager and division director, including coordination, pickup and delivery of department mail •Present and communicate at all times in a professional and effective manner, modeling desired behaviors expected by employees of the organization•Additional duties as assigned

Works under the supervision of the Site Director. Performs a wide range of general secretarial and administrative duties in support of the PACE management team and staff. Responsible for production of PACE newsletter and mailing, assists with completion of check requests, maintaining PACE staff phone numbers and on call tree, ordering office supplies and equipment, back up for payroll, assists with submission of mileage logs, assists with data entry into Net Learning, assisting with safety inspections, weekly safety checks of eye wash stations and fire extinguisher, assisting with orientation and back up receptionist, assists with tracking of participant’s DME equipment. Responsible for Health E Link data management. Administrative support to Executive Director of PACE.

Take information over the phone (2-1-1 VIRGINIA), in person and by e-mail to determine customer needs. Identify available resources in the community to furnish aid. Facilitate financial and psychological assistance. Make follow-up calls to customers and record outcomes from prior service. Record customer data in the web-based electronic database.

•Responsible for providing support to the Talent Acquisition Department•Provided Password resets and help desk support to candidates for both internal and external career websites •Primary duties may include, but are not limited to: Posting staff requisitions, coordinating pre-employment testing, preparing offer letters, assisting with background checks, coordinating drug testing, processing and tracking paperwork, preparing reports and researching and analyzing data. •Assembles and maintains documents, reports, etc., ensuring information is complete and in accordance with internal procedures and/or regulatory requirements. Recommends proper action or resolution. •Coordinates programs, projects, and/or processes specific to Talent Acquisition. Acts as a liaison with others within and outside the company regarding the hiring processes. •Extensive contact with employment clients, applicants and candidates.

•Independently facilitate the recruiting process providing technical & logistical support to a team of recruiters•Utilize resources & ability to manage multiple tasks with little or no supervision•Source & pre-screen applicants under general direction from recruiters•Prepare candidate information package, schedule interviews & coordinate logistical requirements•Coordinates pay operation changes for successful candidates•Perform variety of clerical functions such as data entry of applicants & new hires, ordering & control of department’s office supplies, preparing, reviewing, or auditing reports, maintenance of inventories, compiling data for reports, etc. •Administer assessments for Tellers, process new hires to payroll.

•Independently facilitate the recruiting process providing technical & logistical support to a team of recruiter•Utilize resources & ability to manage multiple tasks with little or no supervision•Source & pre-screen applicants under general direction from recruiters•Prepare candidate information package, schedule interviews & coordinate logistical requirements•Coordinates pay operation changes for successful candidates, process new hires to payroll.•Perform a variety of clerical functions such as data entry of applicants & new hires, ordering & control of department’s office supplies, preparing, reviewing, or auditing reports, maintenance of inventories, compiling data for reports, etc. •Administer assessments for Customer Service Support, Operations Support & Administrative positions

•Provide administrative & program support to VCE’s manufacturing plant through automated Shop Floor Control System; collecting, entering & evaluating general manufacturing data, maintaining accurate inventory levels through appropriate data entry from production information.•Perform the necessary function to: enter customer orders, create & release jobs, enter & post all job transactions to complete & ship job, move inventory, transact transfers, track raw materials & assist in Inventory Control & Cycle counting, prepare variance reports & explanations for inventory discrepancies, bi-monthly billing as required via combination of DMV & Syteline data.•Maintain warehouse computerized & manual records, inventory goods received, conduct daily inventory reporting, order entry, posting & shipping of print jobs.•Customer service provided through telephone contact inquiries, job status, compiling information for price quotes, ordering of materials to complete print jobs.

•Partnered with Mid-West & Southern Regions of branch office system on full range of HR issues: recruitment needs for professional sales staff, compensation recommendations, & policy - practice interpretation.•Advised Managers on performance management, performance appraisals, salary planning, addressing associate relations.•Consulted with broker recruits on Benefits and company policies•Sourced, screened, interviewed & negotiated salaries for non-exempt positions.

•Support 2 recruiters; screen applicants, scheduled interviews, processed new hire/re-hire/transfer paperwork.•Conducted New Hire Orientations, Fingerprinted new hires, covered front desk duties when needed•Researched payroll/benefits issues for branch office associates & fielded questions from all staff in the Regions•Administrator of Restrac Applicant & Requisition Tracking System & Choice point pre-hire screening system•Refined temporary help procurement process by combination of faxing orders, raising expectations for agency representatives and expanding network of sources to improve temporary services•Coordinated placement of on-site staffing representatives from Judith Fox Companies•Documented processes: Applicant tracking, pre-employment drug screening, criminal history and credit checks•Processed new hire paperwork for payroll system•Served as Web Coordinator for intranet HR home page

•Receptionist, track applicant/resumes•Mail acknowledgement of receipt of resumes/applications•Process postage stamp and discount theme park ticket sales, mail birth sympathy cards to employees•Administrative support to Employment manager•Revised applicant tracking system by utilizing position references to shorten logging time and reduction of calls to Recruiters•Coordinated use of temporaries for the firm at Riverfront and Innsbrook Operations Center locations•Developed excellent working relations with major Temporary Agencies in Richmond•Coordinated the printing and distribution of birth announcements and sympathy cards for management by department, office, firm wide

Bachelor Of Fine Arts - Bfa, Painting & Printmaking

Commercial Art & Design