Susan Martinez Email & Phone Number

Greater Boston

Andover, MA

• Onboarded new logos and installed best practice system for employee engagement software from pre-sales, kickoff, to go live process and beyond with client support.
• Transitioned existing clients from CyberGrants older platform to updated environment.
• Gathering unique requirements for each client and worked closely with Business Analysts and Development teams to ensure customization and integrations were completed to specification and on time delivery.

Greater Boston Area

• Led more than 8 projects that included setup, installing, testing and training on content management systems for newspapers for Newscycle’s cloud hosted environments.
• Implementation involves leading and facilitating standard processes including kickoff meetings, multiple workshops, user training, and go-live, all on-site.
• Mentor, guide and assist corporate clients with integration content management software into their organization.
• Key team member of a corporate-sponsored initiative establishing a best practice, consistent method of delivering a pre-packaged solution, allowing sales to meet market competition and reduce implementation time and.
• Facilitated a self-hosted customer driven transition of 7 software system environments into Newscycle’s cloud within a tight 2-month deadline gaining corporate revenue of $200,000.

Tampa/St. Petersburg, Florida Area

• Lead implementer on over 22 installations across North America mentoring clients on how to integrate Saxotech’s content management software into their organization and streamline their workflow.
• Aided extensively on various custom integrations between clients and development, improving workflows and enhancing the product.
• Co-implementer on Saxotech’s first and largest nation-wide hosted, software-as-a-service (SaaS), customer with over 400 papers, resulting in centralizing business workflow reducing operating costs.
• Team lead on Canada’s largest newspaper publishing group, providing Saxotech’s first on-premises cloud-based content management solution. This successful three-year, $10M project combined 12 nation-wide properties with.
• Prepared and delivered effective technical presentations at user conferences that explains specific benefits and new features of software to customers.

Greater Boston Area

• Staged Windows clustered servers and Windows/Mac client hardware including Sybase SQL database setup, configuration and installation of ATS content management software.
• Provided customer IT training on operation and maintenance of system, including disaster recovery, database usage and other relevant system support needs for an on-premises content management solution.
• Managed and implemented projects including evaluating client needs, developed schedules, provided user training and go live support while meeting on-time deadlines.
• Planned and demonstrated ATS software for trade shows and on site customer presentations.
• Quality tested software in collaboration with development team and documented issues, suggested product enhancements, that ensured features met the clients growing needs.
• Developed and maintained technical documentation and provided ongoing support and ensured customers were current with most recent software versions.

Woburn, MA

• Planned and tracked custom printing jobs from estimating to shipping stage
• Assisted customers with questions and made suggestions on the production and schedules of their jobs
• Maintained contact and oversaw customers needs when sales representative was unavailable.

Wilmington, MA

• Troubleshot customer Raster Image Processor problems through telephone support.
• Troubleshot and tested imagesetters, interface cards, and new RIP software.
• Organized and distributed software upgrades and user manuals

Southampton, United Kingdom

• Used QuarkXpress to produce a high volume, strict deadline, four-page Daily Program of ship's activities and a daily two-page Shipboard News
• Designed and produced a 16 page magazine for crew members
• Made halftones, stripping flats and plates

Holliston, MA

• Made proofs and plates for various size presses
• Assisted in stripping and bindery department

Bachelor Of Science (B.S.), College Of Imaging Arts And Sciences, Honors

Activities and Societies: Gamma Epsilon Tau - Printing and Alumni Chair

Graphic Arts