Susan Gil Email & Phone Number

Silver Spring, Md, Us

Columbia, Maryland, United States

Columbia, Maryland, United States

- Installed server software, configured database servers, and designed backup processes for server and associated data- Scheduled and performed regular server maintenance, monitored and maintained system health and security- Created accounts for 300+ users, assigned security levels, and provided end-to-end technical support & problem resolution- Installed server software, configured database servers, and designed backup processes- Installed workstations, laptops, printers, and other desktop-related equipment as directed by servicerequest tickets, including inventory tracking and systems monitoring- Diagnosed, troubleshot, and resolved a range of VPN, Citrix, Sophos, and MS Office Suite issues andupdates while excelling at asking probing questions, researching, analyzing, and rectifying problems- Operated security scanning and compliance tools to identify system weaknesses, assess the impact ofemerging vulnerabilities to coordinate appropriate remedial actions- Responsible for onboarding new staff, leading orientation by effectively coordinating and providingstrong hands-on training to maximize user knowledge and productivity- Created reference guides, processes, and technical documentation for common incoming issues- Led end-user upgrade for 300+ PCs from Windows 7 to Windows 10- Set up secure Wi-Fi, LAN, and VoIP networks (8x8) leading client/server configuration of criticalinfrastructure to ensure seamless business operations

Falls Church, Virginia, United States

-Processed initial applications and reappointments for hospitals and surgical centers as assigned by leadership.- Established and maintained professional working relationships with providers and medical staff service departments.- Worked with payors to assure accurate information is reflected for Clinical Associates' providers.- Acted as liaison between the administrative staff of Clinical Associates and the payors in resolving Credentialing issues for providers.- Assisted in troubleshooting claims.-Managed the provider credentialing and re-credentialing process for all healthcare professionals, ensuring compliance with NCQA standards and other regulatory requirements.- Conducted primary source verifications, reviewed provider applications, and maintained provider data in the credentialing database.- Worked closely with provider relations, contracting, and network management teams to ensure timely and accurate credentialing.- Coordinated with hospitals and insurance companies to ensure provider participation in networks.- Conducted audits to ensure compliance with policies and procedures related to credentialing and enrollment.- Participated in developing and implementing departmental policies and procedures related to credentialing and privileging.